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Monitor your Internet service and provider

Information and Support

Automatically monitor your Internet service and provider with optional alerts to problems
Monitor your Internet services or devices to ensure they are always online. Tracks Internet connectivity and speeds with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).
Learn more by visiting www.outagesio.com

SOLVED: Cannot activate hardware agent

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
hardware agentactivatewindows
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  • M Offline
    M Offline
    markl
    wrote on last edited by OutagesIO_Support
    #1

    Hi,

    I have tried activating the hardware agent since yesterday, but unfortunately it can't. I connected it to a router connected to the internet, and I can see it gets an IP address. But when I try to activate it, the site says it is offline. Please help.

    4b240ebb-7438-4388-be2d-800ac8c7df13-image.png

    OutagesIO_SupportO 1 Reply Last reply
    0
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    replied to markl on last edited by OutagesIO_Support
    #2

    Hi,

    You just need to make sure it is connected first, then you can activate it.
    Connect it, power it up, wait a few minutes then go ahead and activate.
    Let us know how that goes.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    M 1 Reply Last reply
    0
  • M Offline
    M Offline
    markl
    replied to OutagesIO_Support on last edited by
    #3

    @outagesio_support Hi. After trying again today, it's working now.

    Thanks.

    OutagesIO_SupportO 1 Reply Last reply
    1
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    replied to markl on last edited by
    #4

    Sorry it took so long to reply. For what ever reason, no notification was sent about this post. We'll look into that.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    1 Reply Last reply
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