SOLVED: Cannot activate hardware agent

[markl]

Hi,

I have tried activating the hardware agent since yesterday, but unfortunately it can't. I connected it to a router connected to the internet, and I can see it gets an IP address. But when I try to activate it, the site says it is offline. Please help.

[OutagesIO_Support]

Hi,

You just need to make sure it is connected first, then you can activate it.
Connect it, power it up, wait a few minutes then go ahead and activate.
Let us know how that goes.

[markl]

@outagesio_support Hi. After trying again today, it's working now.

Thanks.

[OutagesIO_Support]

Sorry it took so long to reply. For what ever reason, no notification was sent about this post. We'll look into that.