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    OutagesIO Support Forums

    Information, Support and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small business, IT companies and enterprise. Tracks Internet and provider reliability with useful proof. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting our web site, www.outagesio.com

    Speedtest

    OutagesIO features, agent or service questions
    speed speedtest error
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    • A
      access-999 last edited by

      I have the extended reports, all looks good.
      When I go to set speed test to run every hour I get the following message.
      Please check the speed you set into 'Configure Speed Test' since it is different from the measured average speed.
      So IS is Talk Talk package is 65 guaranteed download is 47 can't find end more information than that I would assume the profile is 80 / 20 ( that's what they used to call it )
      I have tried different numbers but get the same message.
      Any assistance please.

      Regards
      Alan Duncan

      OutagesIO_Support 1 Reply Last reply Reply Quote 0
      • OutagesIO_Support
        OutagesIO_Support Moderator @access-999 last edited by

        Hi,

        The first question would be what exactly are you paying for? Is it 80 download and 20 upload? Your bill or online account should give you that information and if it doesn't, that's a little ambiguous on their part.

        Now, what you are asking about is a feature we recently added and like all new features, can always be improved if it's not working quite like we planned.

        When speed testing is enabled, members sometimes enter the wrong speed they are paying for. Sometimes, members put in 500Mbps when they are in fact paying for 100Mbps or they might put in 10Mbps when they are actually paying to get 100Mbps.

        To help in trying to give useful and more accurate results, as the speed tests come in, an analysis is made to get some idea of what the average speed is.

        If for example, you entered you're paying for 500Mbps in the question that asks 'What speed is the provider promising for this connection?' but the results are either much lower or higher on average, then the system will basically send a gentle prompt, kind of asking 'are you sure you set the correct speed in that field?

        If you can confirm what speed you are supposed to be getting from your provider, that's what you'll want in the question.

        If you can share the agent ID, I can also take a closer look.

        Regards,
        OutagesIO Support

        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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        • A
          access-999 @OutagesIO_Support last edited by

          @OutagesIO_Support

          Agent no: 128746

          The isp Talk talk.
          The line profile is 80 20
          The package is fiber 65
          The garenteed download is 47 ( this changes )

          So with the line profile being 80 20, I am 150 meter's from the cabinet I would be expecting with crosstalk on he line a speed of about 63 to 68.

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          • OutagesIO_Support
            OutagesIO_Support Moderator last edited by OutagesIO_Support

            If you are paying for 80 download, then you have the setting correctly entered and from what I see, your average speed is 43.39 Mbps based on around 24 tests.

            It is consistently this rate so either something is using up some of your bandwidth and you're not aware of it or you are getting a bit over half of what you are being promised.

            Also, your upload speed seems to average around the 12Mbps also quite consistently.

            Other than finding something on your network that is using up bandwidth you're not aware of, then it appears you're not getting what you are paying for. We always suggest finding a neighbor or two that would be willing to install and comparing results.

            Regards,
            OutagesIO Support

            Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
            Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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