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Monitor your Internet service and provider

Information and Support

Automatically monitor your Internet service and provider with optional alerts to problems
Monitor your Internet services or devices to ensure they are always online. Tracks Internet connectivity and speeds with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).
Learn more by visiting www.outagesio.com

SOLVED: Not getting summaries

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
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  • M Offline
    M Offline
    mikeshand
    wrote on last edited by OutagesIO_Support
    #1

    I have (I think) successfully updated my Linux client to the latest version

    OTM version 1.62.2006

    and am getting heartbeat/status and pings, which correctly indicate when I deliberately disconnect the network connection, but nothing is shown under "breakdown..." , "my outages" and "when are most...".

    Under recent events I just see when I first started it and when it last got reconnected, but nothing else.
    I.e.
    Agent communications

    2022-04-09 08:19:38: Agent is sending updated hops to OutagesIO.
    2022-04-08 16:07:46: Agent is now communicating with OutagesIO.

    So have I got something wrong, or are these no longer available in the free service?

    OutagesIO_SupportO 1 Reply Last reply
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  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    replied to mikeshand on last edited by
    #2

    @mikeshand

    Hi, if you share the agent ID, I can take a look but if you don't see anything, it's likely because the agent has not picked up any IP outages yet.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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  • M Offline
    M Offline
    mikeshand
    wrote on last edited by
    #3

    Agent 127083

    I have disconnected the local cat5 connection for several minutes several times, and also rebooted the device. These are all registered by gaps in the heartbeat and ping, but nothing is reported in the other graphs.

    OutagesIO_SupportO 1 Reply Last reply
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  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    replied to mikeshand on last edited by
    #4

    @mikeshand While the agent can detect local outages, the service is mainly trying to monitor the provider. That is the main goal.

    You aren't seeing IP outages because those are disconnections, they aren't IP outages that can be logged. I'll take a look with a dev later on and we'll give you a little more feedback about how things work.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    1 Reply Last reply
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  • M Offline
    M Offline
    mikeshand
    wrote on last edited by
    #5

    Thanks. I disconnected elsewhere in my local network, and that IS logged correctly. So it is all working as expected then.

    Mike

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  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #6

    Most times, you'll know if even your own local gateway goes down but a lot of that has to do with how a network is set up.

    Some folks have multiple internal devices like a wireless router connected to their own router which is then connected to their providers.

    There is no way for the agent to know these things so to us, it's expected to work on a 'traditional' network which is usually the providers router/modem only.

    That said, for companies that do have multiple internal gateways, we have a feature we can manually enable that tells the reports side where the local network ends and where the provider starts otherwise, those folks get reports of the LAN being down when it's actually the provider or vise versa.

    Hard to have a tool that does it all automatically but we keep working on it :).

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    1 Reply Last reply
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