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    OutagesIO Support Forums

    Information, Support and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small business, IT companies and enterprise. Tracks Internet and provider reliability with useful proof. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting our web site, www.outagesio.com

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    • M
      mikeshand last edited by OutagesIO_Support

      I have (I think) successfully updated my Linux client to the latest version

      OTM version 1.62.2006

      and am getting heartbeat/status and pings, which correctly indicate when I deliberately disconnect the network connection, but nothing is shown under "breakdown..." , "my outages" and "when are most...".

      Under recent events I just see when I first started it and when it last got reconnected, but nothing else.
      I.e.
      Agent communications

      2022-04-09 08:19:38: Agent is sending updated hops to OutagesIO.
      2022-04-08 16:07:46: Agent is now communicating with OutagesIO.

      So have I got something wrong, or are these no longer available in the free service?

      OutagesIO_Support 1 Reply Last reply Reply Quote 1
      • OutagesIO_Support
        OutagesIO_Support Moderator @mikeshand last edited by

        @mikeshand

        Hi, if you share the agent ID, I can take a look but if you don't see anything, it's likely because the agent has not picked up any IP outages yet.

        Regards,
        OutagesIO Support

        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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        • M
          mikeshand last edited by

          Agent 127083

          I have disconnected the local cat5 connection for several minutes several times, and also rebooted the device. These are all registered by gaps in the heartbeat and ping, but nothing is reported in the other graphs.

          OutagesIO_Support 1 Reply Last reply Reply Quote 0
          • OutagesIO_Support
            OutagesIO_Support Moderator @mikeshand last edited by

            @mikeshand While the agent can detect local outages, the service is mainly trying to monitor the provider. That is the main goal.

            You aren't seeing IP outages because those are disconnections, they aren't IP outages that can be logged. I'll take a look with a dev later on and we'll give you a little more feedback about how things work.

            Regards,
            OutagesIO Support

            Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
            Would you please take a moment to leave a Google review, it could help improve our chances of being found.

            1 Reply Last reply Reply Quote 0
            • M
              mikeshand last edited by

              Thanks. I disconnected elsewhere in my local network, and that IS logged correctly. So it is all working as expected then.

              Mike

              1 Reply Last reply Reply Quote 0
              • OutagesIO_Support
                OutagesIO_Support Moderator last edited by

                Most times, you'll know if even your own local gateway goes down but a lot of that has to do with how a network is set up.

                Some folks have multiple internal devices like a wireless router connected to their own router which is then connected to their providers.

                There is no way for the agent to know these things so to us, it's expected to work on a 'traditional' network which is usually the providers router/modem only.

                That said, for companies that do have multiple internal gateways, we have a feature we can manually enable that tells the reports side where the local network ends and where the provider starts otherwise, those folks get reports of the LAN being down when it's actually the provider or vise versa.

                Hard to have a tool that does it all automatically but we keep working on it :).

                Regards,
                OutagesIO Support

                Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                1 Reply Last reply Reply Quote 0
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