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Monitor your Internet service and provider

Information and Support

Automatically monitor your Internet service and provider with optional alerts to problems
Monitor your Internet services or devices to ensure they are always online. Tracks Internet connectivity and speeds with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).
Learn more by visiting www.outagesio.com

RAS Trial Feedback

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
rastrialfeedremote access
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  • M Offline
    M Offline
    markl
    wrote on last edited by
    #1

    Hi,

    So this is my second testing of RAS. To start, I created 5 profiles for different network devices (a printer, a backup device, an industrial machine, a PBX, and a Ubiquiti web console). To create a profile, you just need to give it a profile name, the LAN IP (local IP), LAN port (80 or 443), url type, and the public IP of the one who is going to access it. For my testing, I used the public IP of our secondary ISP, which is entirely separated from the corporate network.

    After clicking on Create, the profile is Inactive by default, and you need to click the Enable (thumbs up button). It took 2-3 minutes before it becomes enabled. I noticed that whenever a profile is enabled, then the EDIT button will be greyed out. You can only edit the profile again by deactivating it.

    So this is how it looks like:
    f576a7ce-4781-4afa-b57f-09cfb0584f2b-image.png

    Out of the 5 Profiles, only the Ubiquiti console worked. I have tried several setting combinations but unfortunately it still didn't work.

    Settings tried:
    LAN port 80, URL http
    LAN port 80, URL https
    LAN port 443, URL http
    LAN port 443, URL https

    After 2 days, I tried it again, and nothing worked. I immediately checked our IP address and it changed. So I figured out this would not work on internet connection that does not have Public Static IP. For our scenario, I would like to use this for our 3rd party vendors, but it would be limited for those who has static IPs on their offices.

    Thank you

    SBKS 1 Reply Last reply
    0
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #2

    Hi,

    We think there might be something we have to be a little clearer about. It sounds like you thought you had to use ports 80 or 443 but in fact, you can use any port.

    Maybe the 'About this page' is not clear enough about that.

    In terms of changing IPs, yes, that would be a problem for those that have changing IPs.

    Of course, you could open one port somewhere and from there forward but then it's forwarding to forwarding, etc.

    I'll ask Ed, (dev) to take a look at this post if you're still interested in RAS.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    1 Reply Last reply
    0
  • SBKS Offline
    SBKS Offline
    SBK
    replied to markl on last edited by
    #3

    @markl

    Hi,

    I would like to test it with you next week and see if I can trace any issue happening with the RAS connection: please let me know when this could be done.

    There are few components that need to stay in sync (which partially explain almost 2 min before the profile is activated) and being able to "debug it" while you are testing would be perfect so I can see what is happening.

    Eventually, if it is easier for you we can have a short zoom meeting where you can show me what happens: if you think this can help, more than happy to help.

    Ed (K.)
    OutagesIO Development Team

    M 1 Reply Last reply
    0
  • M Offline
    M Offline
    markl
    replied to SBK on last edited by
    #4

    @SBK Hi,
    I think there was a mistake on my part, since we have multiple internet connection here, I did not notice that the Agent was running on the wrong network, it was not on the same network as the other devices. I will be testing it again. Sorry for that... :)

    If it still doesn't work, then let's test it together.....

    M 1 Reply Last reply
    0
  • M Offline
    M Offline
    markl
    replied to markl on last edited by
    #5

    @SBK Hi,

    Can you help me on my RAS. I tried disconnecting it and reconnecting yesterday, and until now, it is still configuring.

    f35c3556-1eb4-41bf-8550-5735e6daa426-image.png

    SBKS 1 Reply Last reply
    0
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #6

    We appreciate your input on this trial because it will help us to improve this feature. RAS was only available to Enterprise members so we've had to re-design many things, some of which aren't perfect yet.

    Can I assume you've not tried resetting the agent physically or anything like that?

    I'll ask a dev to look into this asap but it might not be until later today at this point.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    M 1 Reply Last reply
    0
  • M Offline
    M Offline
    markl
    replied to OutagesIO_Support on last edited by
    #7

    @OutagesIO_Support
    Hi,

    Yes your assumptions are right, I did not reset the agent physically, I just disconnected the RAS, and reconnect again.

    OutagesIO_SupportO SBKS 2 Replies Last reply
    0
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    replied to markl on last edited by
    #8

    @markl

    One quick fix, which I hate to do, would be to power it off, then back on 10 seconds later. That might reset things but at the cost of the dev not being able to see where it's stuck.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    1 Reply Last reply
    0
  • SBKS Offline
    SBKS Offline
    SBK
    replied to markl on last edited by
    #9

    @markl

    Hi,
    Let me check what i see now hoping no restart has been done on the HW agent.

    Ed (K.)
    OutagesIO Development Team

    1 Reply Last reply
    0
  • SBKS Offline
    SBKS Offline
    SBK
    replied to markl on last edited by
    #10

    @markl

    Hi Mark,

    I think the issue is at the network level so let me try to get back to you directly so we can troubleshoot.

    Ed (K.)
    OutagesIO Development Team

    1 Reply Last reply
    0
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #11

    Hi Mark,

    Here is what we found.

    We set up an identical hardware device using your RAS credentials and everything worked as it should.

    We then did the same thing from another remote network and that also worked.

    This tells us that what is happening is that if you moved the agent, then that location has different settings on the local firewall.
    If you've not moved the agent, then something changed on your local firewall.

    There is only one port involved in getting RAS to work but for some reason, it seems to have been blocked on your end since your last test.

    Someone will be in touch.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    M 1 Reply Last reply
    0
  • M Offline
    M Offline
    markl
    replied to OutagesIO_Support on last edited by
    #12

    @OutagesIO_Support Hi,

    Oh yes, I remember I moved the agent on another network. So now I restarted the agent. Do I need to reset it?

    SBKS 1 Reply Last reply
    0
  • SBKS Offline
    SBKS Offline
    SBK
    replied to markl on last edited by
    #13

    @markl

    Hi Mark,

    Is there a chance we get into a zoom call so i can follow what is happening at your site

    Ed (K.)
    OutagesIO Development Team

    M 1 Reply Last reply
    0
  • M Offline
    M Offline
    markl
    replied to SBK on last edited by
    #14

    @SBK Hi Ed,

    Sure, please let me know when....

    SBKS 1 Reply Last reply
    0
  • SBKS Offline
    SBKS Offline
    SBK
    replied to markl on last edited by
    #15

    @markl

    Hi Mark,

    Just let me know a time-frame (starting from tomorrow) and I will setup the meeting in zoom so we can go thru all of it

    Ed (K.)
    OutagesIO Development Team

    M 1 Reply Last reply
    0
  • M Offline
    M Offline
    markl
    replied to SBK on last edited by
    #16

    @SBK Hi, sure, I sent you an email.

    SBKS 1 Reply Last reply
    0
  • SBKS Offline
    SBKS Offline
    SBK
    replied to markl on last edited by
    #17

    @markl
    Sorry but I didnt get any email
    Can you please resend?

    Ed (K.)
    OutagesIO Development Team

    M 1 Reply Last reply
    0
  • M Offline
    M Offline
    markl
    replied to SBK on last edited by
    #18

    @SBK Can you send me a Zoom invite now?

    SBKS 1 Reply Last reply
    0
  • SBKS Offline
    SBKS Offline
    SBK
    replied to markl on last edited by
    #19

    @markl
    Done

    Ed (K.)
    OutagesIO Development Team

    1 Reply Last reply
    0

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