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    OutagesIO Support Forums

    Information, Support and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small business, IT companies and enterprise. Tracks Internet and provider reliability with useful proof. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting our web site, www.outagesio.com

    RAS Trial Feedback

    OutagesIO features, agent or service questions
    ras trial feed remote access
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    • OutagesIO_Support
      OutagesIO_Support Moderator last edited by

      We appreciate your input on this trial because it will help us to improve this feature. RAS was only available to Enterprise members so we've had to re-design many things, some of which aren't perfect yet.

      Can I assume you've not tried resetting the agent physically or anything like that?

      I'll ask a dev to look into this asap but it might not be until later today at this point.

      Regards,
      OutagesIO Support

      Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
      Would you please take a moment to leave a Google review, it could help improve our chances of being found.

      M 1 Reply Last reply Reply Quote 0
      • M
        markl @OutagesIO_Support last edited by

        @OutagesIO_Support
        Hi,

        Yes your assumptions are right, I did not reset the agent physically, I just disconnected the RAS, and reconnect again.

        OutagesIO_Support SBK 2 Replies Last reply Reply Quote 0
        • OutagesIO_Support
          OutagesIO_Support Moderator @markl last edited by

          @markl

          One quick fix, which I hate to do, would be to power it off, then back on 10 seconds later. That might reset things but at the cost of the dev not being able to see where it's stuck.

          Regards,
          OutagesIO Support

          Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
          Would you please take a moment to leave a Google review, it could help improve our chances of being found.

          1 Reply Last reply Reply Quote 0
          • SBK
            SBK @markl last edited by

            @markl

            Hi,
            Let me check what i see now hoping no restart has been done on the HW agent.

            Ed (K.)
            OutagesIO Development Team

            1 Reply Last reply Reply Quote 0
            • SBK
              SBK @markl last edited by

              @markl

              Hi Mark,

              I think the issue is at the network level so let me try to get back to you directly so we can troubleshoot.

              Ed (K.)
              OutagesIO Development Team

              1 Reply Last reply Reply Quote 0
              • OutagesIO_Support
                OutagesIO_Support Moderator last edited by

                Hi Mark,

                Here is what we found.

                We set up an identical hardware device using your RAS credentials and everything worked as it should.

                We then did the same thing from another remote network and that also worked.

                This tells us that what is happening is that if you moved the agent, then that location has different settings on the local firewall.
                If you've not moved the agent, then something changed on your local firewall.

                There is only one port involved in getting RAS to work but for some reason, it seems to have been blocked on your end since your last test.

                Someone will be in touch.

                Regards,
                OutagesIO Support

                Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                M 1 Reply Last reply Reply Quote 0
                • M
                  markl @OutagesIO_Support last edited by

                  @OutagesIO_Support Hi,

                  Oh yes, I remember I moved the agent on another network. So now I restarted the agent. Do I need to reset it?

                  SBK 1 Reply Last reply Reply Quote 0
                  • SBK
                    SBK @markl last edited by

                    @markl

                    Hi Mark,

                    Is there a chance we get into a zoom call so i can follow what is happening at your site

                    Ed (K.)
                    OutagesIO Development Team

                    M 1 Reply Last reply Reply Quote 0
                    • M
                      markl @SBK last edited by

                      @SBK Hi Ed,

                      Sure, please let me know when....

                      SBK 1 Reply Last reply Reply Quote 0
                      • SBK
                        SBK @markl last edited by

                        @markl

                        Hi Mark,

                        Just let me know a time-frame (starting from tomorrow) and I will setup the meeting in zoom so we can go thru all of it

                        Ed (K.)
                        OutagesIO Development Team

                        M 1 Reply Last reply Reply Quote 0
                        • M
                          markl @SBK last edited by

                          @SBK Hi, sure, I sent you an email.

                          SBK 1 Reply Last reply Reply Quote 0
                          • SBK
                            SBK @markl last edited by

                            @markl
                            Sorry but I didnt get any email
                            Can you please resend?

                            Ed (K.)
                            OutagesIO Development Team

                            M 1 Reply Last reply Reply Quote 0
                            • M
                              markl @SBK last edited by

                              @SBK Can you send me a Zoom invite now?

                              SBK 1 Reply Last reply Reply Quote 0
                              • SBK
                                SBK @markl last edited by

                                @markl
                                Done

                                Ed (K.)
                                OutagesIO Development Team

                                1 Reply Last reply Reply Quote 0
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