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Agents is running but not reporting
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I'm not a Windows person so not sure what to look for specifically but I know that in the events manager, the system will keep a lot of lots and usually shows why a service would be shut down. It doesn't seem to be crashing, it seems to be being shut down by the server. There is perhaps a policy or something kicking in.
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I think the app is crashing, see from the event viewer :
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Just so you know, we were able to replicate this on a Windows 7 machine so are digging into it.
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Hi again,
Just wanted you to know that this is something we are still working on. Because it's so random, it's been extremely time consuming trying to nail it down.
I'll post an update once we solve the problem and at that point, it should work on your servers.
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Ok, thanks for the update.
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As yet another update. We thought we had this fixed so applied the new code and let it run for almost a week and it died again. Still trying to understand what is causing this and have not found the lead.
This is partly why agent updates and releases can sometimes take quite a while as we have to run them for weeks to make sure we can find and squash bugs. This one is quite elusive but once we solve it, it'll be good to go.
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Thanks for the heads up.
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Any update ? Have you been able to identify the problem ?
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Hi, Every time we let it run, it seems to crash about a week later so it's taking a very long time to isolate what is causing this.
Not only is this a long wait for you but it's been a long one for us also as we have a number of updates and improvements in the new release that we can't put online until we find the cause.
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Ok
Good luck with the troubleshooting. -
We seem to have a stable version now and may release it as test candidate in the next week or so. We have been running it on different PCs including a 2016 server and so far so good, no crashes.
