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    Information, Support and FAQ forums for OutagesIO

    Our FREE software monitors your Internet service and provider and can alert you to connection issues or downtime. For home, small business, IT companies and enterprise. Monitor Internet outages, track network connection reliability, and get proof you can use. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).

    Learn more about www.outagesio.com by visiting our web site

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    • OutagesIO_Support
      OutagesIO_Support Moderator last edited by

      I'm not a Windows person so not sure what to look for specifically but I know that in the events manager, the system will keep a lot of lots and usually shows why a service would be shut down. It doesn't seem to be crashing, it seems to be being shut down by the server. There is perhaps a policy or something kicking in.

      Regards,
      OutagesIO Support

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        lp4y @OutagesIO_Support last edited by

        I think the app is crashing, see from the event viewer :
        41af97e0-eba4-4f1b-b8a8-83a9d464780d-image.png

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        • OutagesIO_Support
          OutagesIO_Support Moderator last edited by OutagesIO_Support

          Just so you know, we were able to replicate this on a Windows 7 machine so are digging into it.

          Regards,
          OutagesIO Support

          Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
          Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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          • OutagesIO_Support
            OutagesIO_Support Moderator last edited by

            Hi again,

            Just wanted you to know that this is something we are still working on. Because it's so random, it's been extremely time consuming trying to nail it down.

            I'll post an update once we solve the problem and at that point, it should work on your servers.

            Regards,
            OutagesIO Support

            Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
            Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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              lp4y @OutagesIO_Support last edited by

              Ok, thanks for the update.

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              • OutagesIO_Support
                OutagesIO_Support Moderator last edited by

                As yet another update. We thought we had this fixed so applied the new code and let it run for almost a week and it died again. Still trying to understand what is causing this and have not found the lead.

                This is partly why agent updates and releases can sometimes take quite a while as we have to run them for weeks to make sure we can find and squash bugs. This one is quite elusive but once we solve it, it'll be good to go.

                Regards,
                OutagesIO Support

                Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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                  lp4y @OutagesIO_Support last edited by

                  Thanks for the heads up.

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                    lp4y @lp4y last edited by

                    Any update ? Have you been able to identify the problem ?

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                    • OutagesIO_Support
                      OutagesIO_Support Moderator last edited by

                      Hi, Every time we let it run, it seems to crash about a week later so it's taking a very long time to isolate what is causing this.

                      Not only is this a long wait for you but it's been a long one for us also as we have a number of updates and improvements in the new release that we can't put online until we find the cause.

                      Regards,
                      OutagesIO Support

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                        lp4y @OutagesIO_Support last edited by

                        Ok 🙂 Good luck with the troubleshooting.

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                        • OutagesIO_Support
                          OutagesIO_Support Moderator last edited by

                          We seem to have a stable version now and may release it as test candidate in the next week or so. We have been running it on different PCs including a 2016 server and so far so good, no crashes.

                          Regards,
                          OutagesIO Support

                          Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                          Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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