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Agents is running but not reporting
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wrote on Jun 30, 2022, 2:16 PM last edited by
I'm not a Windows person so not sure what to look for specifically but I know that in the events manager, the system will keep a lot of lots and usually shows why a service would be shut down. It doesn't seem to be crashing, it seems to be being shut down by the server. There is perhaps a policy or something kicking in.
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I'm not a Windows person so not sure what to look for specifically but I know that in the events manager, the system will keep a lot of lots and usually shows why a service would be shut down. It doesn't seem to be crashing, it seems to be being shut down by the server. There is perhaps a policy or something kicking in.
wrote on Jul 1, 2022, 10:59 AM last edited byI think the app is crashing, see from the event viewer :
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wrote on Jul 1, 2022, 2:30 PM last edited by OutagesIO_Support Jul 1, 2022, 2:34 PM
Just so you know, we were able to replicate this on a Windows 7 machine so are digging into it.
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wrote on Jul 7, 2022, 5:08 PM last edited by
Hi again,
Just wanted you to know that this is something we are still working on. Because it's so random, it's been extremely time consuming trying to nail it down.
I'll post an update once we solve the problem and at that point, it should work on your servers.
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Hi again,
Just wanted you to know that this is something we are still working on. Because it's so random, it's been extremely time consuming trying to nail it down.
I'll post an update once we solve the problem and at that point, it should work on your servers.
wrote on Jul 8, 2022, 3:32 PM last edited byOk, thanks for the update.
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wrote on Jul 16, 2022, 3:26 PM last edited by
As yet another update. We thought we had this fixed so applied the new code and let it run for almost a week and it died again. Still trying to understand what is causing this and have not found the lead.
This is partly why agent updates and releases can sometimes take quite a while as we have to run them for weeks to make sure we can find and squash bugs. This one is quite elusive but once we solve it, it'll be good to go.
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As yet another update. We thought we had this fixed so applied the new code and let it run for almost a week and it died again. Still trying to understand what is causing this and have not found the lead.
This is partly why agent updates and releases can sometimes take quite a while as we have to run them for weeks to make sure we can find and squash bugs. This one is quite elusive but once we solve it, it'll be good to go.
wrote on Jul 21, 2022, 8:17 AM last edited byThanks for the heads up.
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wrote on Aug 5, 2022, 4:35 AM last edited by
Any update ? Have you been able to identify the problem ?
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wrote on Aug 5, 2022, 4:05 PM last edited by
Hi, Every time we let it run, it seems to crash about a week later so it's taking a very long time to isolate what is causing this.
Not only is this a long wait for you but it's been a long one for us also as we have a number of updates and improvements in the new release that we can't put online until we find the cause.
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Hi, Every time we let it run, it seems to crash about a week later so it's taking a very long time to isolate what is causing this.
Not only is this a long wait for you but it's been a long one for us also as we have a number of updates and improvements in the new release that we can't put online until we find the cause.
wrote on Aug 6, 2022, 3:54 AM last edited byOk :) Good luck with the troubleshooting.
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wrote on Aug 7, 2022, 2:36 PM last edited by
We seem to have a stable version now and may release it as test candidate in the next week or so. We have been running it on different PCs including a 2016 server and so far so good, no crashes.
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wrote on Aug 8, 2022, 8:42 PM last edited by
If you are open to trying this alpha version, you are welcome to.
You just have to manually install it since we don't have an installer for it yet.
I can walk you through that. -
wrote on Aug 10, 2022, 8:18 PM last edited by
Hi, are you willing to test our fix to see if it works for you also?
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Hi, are you willing to test our fix to see if it works for you also?
wrote on Aug 11, 2022, 7:30 AM last edited byHello. What are the steps involved to install it ?
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wrote on Aug 11, 2022, 3:49 PM last edited by
OK, please follow these steps to install the binary which you can download here temporarily.
https://downloads.outagesio.com/tmp/OtmWinClient.zip
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Stop the EchoNetworks OTM service.
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Replace 'OtmWinClient.exe' in 'C:\Program Files\Echo Networks Service' with this binary. Overwrite it.
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Restart the service and let's see what happens.
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OK, please follow these steps to install the binary which you can download here temporarily.
https://downloads.outagesio.com/tmp/OtmWinClient.zip
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Stop the EchoNetworks OTM service.
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Replace 'OtmWinClient.exe' in 'C:\Program Files\Echo Networks Service' with this binary. Overwrite it.
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Restart the service and let's see what happens.
wrote on Aug 13, 2022, 6:28 AM last edited by@OutagesIO_Support said in Agents is running but not reporting:
OtmWinClient.exe
The service is not able to restart after I replaced OtmWinClient.exe. Had to fail back to the original .exe.
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wrote on Aug 18, 2022, 4:26 PM last edited by
I wonder if the file got broken in transfer.
Here it is again.
https://downloads.outagesio.com/otm/OtmWinClient.exe-V1.73.zipAfter the unzip, rename it to OtmWinClient.exe
It's odd that it doesn't work for you. Three of us have tested this exact method on win 7,8 and 2016.Maybe there is something in the log that shows up?
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I wonder if the file got broken in transfer.
Here it is again.
https://downloads.outagesio.com/otm/OtmWinClient.exe-V1.73.zipAfter the unzip, rename it to OtmWinClient.exe
It's odd that it doesn't work for you. Three of us have tested this exact method on win 7,8 and 2016.Maybe there is something in the log that shows up?
wrote on Aug 24, 2022, 1:57 AM last edited byIs is possible to upgrade an existing installation without having to uninstall / reinstall and entering the keys ?
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Is is possible to upgrade an existing installation without having to uninstall / reinstall and entering the keys ?
wrote on Aug 24, 2022, 3:51 AM last edited by@lp4y said in Agents is running but not reporting:
Is is possible to upgrade an existing installation without having to uninstall / reinstall and entering the keys ?
Only in the way that was suggested for testing this version otherwise, it must be the key process. The keys are needed to ensure that the agent is assigned to the correct account.
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wrote on Aug 24, 2022, 6:43 PM last edited by
BTW, what I mean is that if you simply download the current package, you won't get the test version I'm sharing above as it's not packaged. That's why you have to take the steps mentioned so you can test it to see if it finally runs on your machines.
So far, it's been running non stop on our 2016 test server for weeks.