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Agents is running but not reporting
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OK, please follow these steps to install the binary which you can download here temporarily.
https://downloads.outagesio.com/tmp/OtmWinClient.zip
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Stop the EchoNetworks OTM service.
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Replace 'OtmWinClient.exe' in 'C:\Program Files\Echo Networks Service' with this binary. Overwrite it.
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Restart the service and let's see what happens.
@OutagesIO_Support said in Agents is running but not reporting:
OtmWinClient.exe
The service is not able to restart after I replaced OtmWinClient.exe. Had to fail back to the original .exe.
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I wonder if the file got broken in transfer.
Here it is again.
https://downloads.outagesio.com/otm/OtmWinClient.exe-V1.73.zipAfter the unzip, rename it to OtmWinClient.exe
It's odd that it doesn't work for you. Three of us have tested this exact method on win 7,8 and 2016.Maybe there is something in the log that shows up?
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I wonder if the file got broken in transfer.
Here it is again.
https://downloads.outagesio.com/otm/OtmWinClient.exe-V1.73.zipAfter the unzip, rename it to OtmWinClient.exe
It's odd that it doesn't work for you. Three of us have tested this exact method on win 7,8 and 2016.Maybe there is something in the log that shows up?
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Is is possible to upgrade an existing installation without having to uninstall / reinstall and entering the keys ?
@lp4y said in Agents is running but not reporting:
Is is possible to upgrade an existing installation without having to uninstall / reinstall and entering the keys ?
Only in the way that was suggested for testing this version otherwise, it must be the key process. The keys are needed to ensure that the agent is assigned to the correct account.
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BTW, what I mean is that if you simply download the current package, you won't get the test version I'm sharing above as it's not packaged. That's why you have to take the steps mentioned so you can test it to see if it finally runs on your machines.
So far, it's been running non stop on our 2016 test server for weeks.
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I wonder if the file got broken in transfer.
Here it is again.
https://downloads.outagesio.com/otm/OtmWinClient.exe-V1.73.zipAfter the unzip, rename it to OtmWinClient.exe
It's odd that it doesn't work for you. Three of us have tested this exact method on win 7,8 and 2016.Maybe there is something in the log that shows up?
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There is a problem with this link https://downloads.outagesio.com/otm/OtmWinClient.exe-V1.73.zip, it's a .2203 extension file inside.........
Yes, just rename the file to exactly what you see in the directory as mentioned above in the steps.
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Yes, just rename the file to exactly what you see in the directory as mentioned above in the steps.
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Maybe that's indicative of what ever is going on with your instances then because we can replicate this and it works every time.
Perhaps fully un-install the agent again, make sure the echo networks service and directory are removed then re-install.
Right after re-installing, stop the service, replace the file with the one shared here then re-start the service again.
Wish we could get remote access to one of these servers, it certainly would help us to help you quickly. Is that possible, even something like Anydesk while you're there monitoring?
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Maybe that's indicative of what ever is going on with your instances then because we can replicate this and it works every time.
Perhaps fully un-install the agent again, make sure the echo networks service and directory are removed then re-install.
Right after re-installing, stop the service, replace the file with the one shared here then re-start the service again.
Wish we could get remote access to one of these servers, it certainly would help us to help you quickly. Is that possible, even something like Anydesk while you're there monitoring?
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It's a bit hard to organize a remote control right now as I am traveling for 3 weeks and my agenda is quite busy with the field work.
Could you provide me a new agent installer that contains the new OtmWinClient ?
I can look into it but I don't think I can provide that.
We are still testing the new version and working out bugs so maybe we'll have the new agent out in the next few weeks.It's taking longer than usual because this problem has been highly difficult to pinpoint.
Glad you're still willing to try so please hang in there and once we solve this, you should have something that will work well for you.
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Hi again,
If you get the chance to try the latest version, it seems to be working properly now.
We've tested for weeks on most Windows versions including yours and the agent never stopped.
Hopefully, this will be your experience too.
If you try it, be sure to fully uninstall the old version and use the installer to re-install an agent.
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Hi again,
If you get the chance to try the latest version, it seems to be working properly now.
We've tested for weeks on most Windows versions including yours and the agent never stopped.
Hopefully, this will be your experience too.
If you try it, be sure to fully uninstall the old version and use the installer to re-install an agent.
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Hello
Latest version is v.1.75 correct ? Is there still a bug with ping records not showing on the dashboard with this release ?
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@lp4y said in Agents is running but not reporting:
@SBK Ok I will test it
If you can, re-install completely on maybe a handful of servers making sure they are all running the latest and we can go from there.
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@lp4y said in Agents is running but not reporting:
@SBK Ok I will test it
If you can, re-install completely on maybe a handful of servers making sure they are all running the latest and we can go from there.
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I've updated most of my servers to v1.76 and I think the agent is not crashing anymore. Thank you for fixing it.
Simple curiosity, what was causing the problem ?
@lp4y
Mainly there was a bug happening in a section of the logic that was generating a cascade effect.
So it appeared to be related to Windows Server version but it could have happened in other context too.
Thx for you patience that allowed the devs to debug it!We really need these kind of feedback
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Happy that you stuck with us to this point.
Can you let us know how things go once you feel the agents are working as expected. As SBK mentioned, feedback is highly important to us and helps to improve where ever we can.
