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    OutagesIO Support Forums

    Information, Support, and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small businesses, IT companies, and enterprises. Tracks Internet and provider reliability with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting www.outagesio.com

    hardware agent didnt recognize outage as an outage

    OutagesIO features, agent or service questions
    outages hardware agent connection
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      dltwyman last edited by

      had a real several minute outage, the hardware agent saw it but there no option to record it as an outage , or it didnt recognize it as an outage . 09-28-2022 07:27 am pst to 07:33 am this morning. attached sScreenshot 2022-09-28 7.47.03 AM.png screenshot. I tried to find somewhere to manually label and add notes to the outage but could not since it didnt have it recorded as one ? and i couldnt find any setting that might be incorrect for it to recognize the obvious outage ( it was a bad storm and the downpoour completely cut signal ) . We have to use this to match the outages in the WFH reports which is why we have this device. it's a problem today as the work login time was 07:30 am exactly ( of course ) and I have no outage recorded at that time.

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        dltwyman @dltwyman last edited by

        @dltwyman agent id: 129276 . it is obvious via the graph it saw it , but it triggered no outage or alerts .

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        • SBK
          SBK @dltwyman last edited by OutagesIO_Support

          @dltwyman

          Hi Douglas,

          Was it a power outage or was it an "internet outage"?

          I ask since I cannot see anything else than a disconnection which, as stated, would not be IP related. Meaning, you would not see an outage

          The reason behind the inactive/disconnected alert is exactly to show other reason behind the "missing connectivity" which are not identified by the "usual" internet outage.

          In short, if the agent recognizes an IP outage, it will always log it assuming the software was not stopped or restarted in which case, the outage info it was tracking would be lost.

          Ed (K.)
          OutagesIO Development Team

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