Information and Support

Hi,

The agent service should automatically start and stop when the PC comes up or goes down.

Have you looked at the service to make sure it's running? It's called Echo Networks Service.

When you installed, you were sure to be doing so as Administrator?

@dltwyman

Hi Douglas,

Was it a power outage or was it an "internet outage"?

I ask since I cannot see anything else than a disconnection which, as stated, would not be IP related. Meaning, you would not see an outage

The reason behind the inactive/disconnected alert is exactly to show other reason behind the "missing connectivity" which are not identified by the "usual" internet outage.

In short, if the agent recognizes an IP outage, it will always log it assuming the software was not stopped or restarted in which case, the outage info it was tracking would be lost.