Information and Support

Yes, ping times are affected by which hops they flow through. We always wanted a more 'real world' result for pings so wanted those to go through many switches getting to our network. We just needed a reliable destination. It didn't matter where or what, so long as the agents algorithm was able to build up averages from which it would recognize latency changes.

We've tested using closer (to the agent) destinations but it's never 'real world' like. We keep testing this to see how we can improve it.

Thanks very much for bringing this up. We're looking into the other things too.

Hi,

The agent service should automatically start and stop when the PC comes up or goes down.

Have you looked at the service to make sure it's running? It's called Echo Networks Service.

When you installed, you were sure to be doing so as Administrator?

@dltwyman

Hi Douglas,

Was it a power outage or was it an "internet outage"?

I ask since I cannot see anything else than a disconnection which, as stated, would not be IP related. Meaning, you would not see an outage

The reason behind the inactive/disconnected alert is exactly to show other reason behind the "missing connectivity" which are not identified by the "usual" internet outage.

In short, if the agent recognizes an IP outage, it will always log it assuming the software was not stopped or restarted in which case, the outage info it was tracking would be lost.