Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Groups
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Monitor your Internet service and provider

Information and Support

  1. Home
  2. Categories
  3. Support forums
  4. OutagesIO features, agent or service questions
  5. OutagesIO could move to hardware only option
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

OutagesIO could move to hardware only option

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
internetmonitoringhardwareonlyoption
3 Posts 2 Posters 339 Views
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support
    wrote on last edited by
    #1

    At OutagesIO, we have been discussing the challenges of supporting Windows and how we want to avoid burdening our members with this issue.

    One problem we face is difficulty in identifying why service disruptions occur or why agents fail to communicate, resulting in the display of "Inactive/Disconnected" statuses. What makes this hard to solve is that it seems to affect a small number of members.

    To address this challenge, we have been considering offering a hardware-only option. However, we acknowledge that shipping to other countries has been a challenging experience, with some packages being returned or lost in transit once outside of the USA.

    To overcome these challenges, members could order hardware from their preferred vendors within their countries. We would then offer an installation service for a small fee, where we remotely upgrade the device to ensure it's ready to use with our free or Extended reports.

    For those who prefer to upgrade the firmware or install the agent themselves, we would offer it for a small fee. After upgrading, members can use their device with our free or Extended reports. The small fee would help offset the cost of constant development for various operating systems/hardware.

    This solution would get members up and running within a few days, eliminating the need to upgrade Windows versions while providing 24/7 monitoring without the requirement for a dedicated PC.

    Again, these are internal conversations at this time and not a change that is a certainty at this time.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets making it difficult to find services like OutagesIO.
    To help us, you could leave a Google review, or share your reports in forums, or social media.
    You could mention us in articles, and perhaps someone would review us.
    We count on satisfied members spreading the word!

    L 1 Reply Last reply
    0
    • OutagesIO_SupportO OutagesIO_Support

      At OutagesIO, we have been discussing the challenges of supporting Windows and how we want to avoid burdening our members with this issue.

      One problem we face is difficulty in identifying why service disruptions occur or why agents fail to communicate, resulting in the display of "Inactive/Disconnected" statuses. What makes this hard to solve is that it seems to affect a small number of members.

      To address this challenge, we have been considering offering a hardware-only option. However, we acknowledge that shipping to other countries has been a challenging experience, with some packages being returned or lost in transit once outside of the USA.

      To overcome these challenges, members could order hardware from their preferred vendors within their countries. We would then offer an installation service for a small fee, where we remotely upgrade the device to ensure it's ready to use with our free or Extended reports.

      For those who prefer to upgrade the firmware or install the agent themselves, we would offer it for a small fee. After upgrading, members can use their device with our free or Extended reports. The small fee would help offset the cost of constant development for various operating systems/hardware.

      This solution would get members up and running within a few days, eliminating the need to upgrade Windows versions while providing 24/7 monitoring without the requirement for a dedicated PC.

      Again, these are internal conversations at this time and not a change that is a certainty at this time.

      L Offline
      L Offline
      lp4y
      wrote on last edited by
      #2

      What is the ratio of software agents vs hardware agents currently ?

      OutagesIO_SupportO 1 Reply Last reply
      0
      • L lp4y

        What is the ratio of software agents vs hardware agents currently ?

        OutagesIO_SupportO Offline
        OutagesIO_SupportO Offline
        OutagesIO_Support
        wrote on last edited by EchoMin
        #3

        The ratio is much higher for software because it's an instant download.

        Hardware is mostly used by businesses while software agents are mostly used by consumers and especially free members.

        Because most people are becoming used to ordering online that waiting a day to a few days for most might not be a problem.

        The Windows software is much more of a challenge to maintain across so many versions and so many possible combinations of packages installed on different PCs.

        That said we do continue to try and find the elusive problem we seem to have with the Windows agent on some combinations of PCs and their installed software. However, this seems to be a rare problem as we've only heard about it a few times.

        Regards,
        OutagesIO Support

        Search engines favor deep pockets making it difficult to find services like OutagesIO.
        To help us, you could leave a Google review, or share your reports in forums, or social media.
        You could mention us in articles, and perhaps someone would review us.
        We count on satisfied members spreading the word!

        1 Reply Last reply
        0
        Reply
        • Reply as topic
        Log in to reply
        • Oldest to Newest
        • Newest to Oldest
        • Most Votes


        • Login

        • Don't have an account? Register

        • Login or register to search.
        • First post
          Last post
        0
        • Categories
        • Recent
        • Tags
        • Popular
        • Users
        • Groups