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Monitor your Internet service and provider

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  5. Outages flagged incorrectly as Internal.
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Outages flagged incorrectly as Internal.

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
internal vs extinternaloutage displayreporting
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  • SBKS Offline
    SBKS Offline
    SBK
    wrote on last edited by
    #7

    There it is, let's see if this reflect better your installation

    Ed (K.)
    Development Team

    1 Reply Last reply
    0
    • J Offline
      J Offline
      jinapatton
      wrote on last edited by
      #8

      Alrighty, sounds good thank you. I think that will clear up what I'm seeing as confusion

      1 Reply Last reply
      0
      • J Offline
        J Offline
        jinapatton
        wrote on last edited by
        #9

        I assume that change will not be retroactive?

        1 Reply Last reply
        0
        • SBKS Offline
          SBKS Offline
          SBK
          wrote on last edited by
          #10

          We can change it back, it is a function we would like to give to users but not yet

          Ed (K.)
          Development Team

          1 Reply Last reply
          0
          • J Offline
            J Offline
            jinapatton
            wrote on last edited by
            #11

            Oh no, leave that as external as it's outside of my house's gateway. I mean the history is going to still show "internal" on those and only new events will reflect correctly?

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            0
            • J Offline
              J Offline
              jinapatton
              wrote on last edited by
              #12

              On 131124 can we please change .1 to provider since it's the modem itself and no other network component?

              1 Reply Last reply
              0
              • SBKS Offline
                SBKS Offline
                SBK
                wrote on last edited by
                #13

                I did it but I bet it is incorrect
                Let it run this way we will check it at your first outage

                Ed (K.)
                Development Team

                1 Reply Last reply
                0
                • J Offline
                  J Offline
                  jinapatton
                  wrote on last edited by
                  #14

                  Finally happened again, and it is incorrect

                  2024-09-27 04:05:05 - Down (10.0.0.1) for 7s (Internal) on 131124

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                  • OutagesIO_SupportO Offline
                    OutagesIO_SupportO Offline
                    OutagesIO_Support
                    wrote on last edited by
                    #15

                    Hi, just FYI, we'll take a look at this again on Monday and try to help out.

                    Regards,
                    OutagesIO Support

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                    • J Offline
                      J Offline
                      jinapatton
                      wrote on last edited by
                      #16

                      Checking in regarding this, happened again today.

                      2024-10-01 12:33:44 - Down (10.0.0.1) for 15s (Internal)
                      on 131124

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                      • SBKS Offline
                        SBKS Offline
                        SBK
                        wrote on last edited by
                        #17

                        Jina, the problem is that the 131124 is connected in a totally different way that the 131123.
                        Can you please explain the difference since I can see that we are able to determine that the 192.168.x.x is the network belonging to your LAN but not for 131124.

                        Ed (K.)
                        Development Team

                        1 Reply Last reply
                        0
                        • J Offline
                          J Offline
                          jinapatton
                          wrote on last edited by
                          #18

                          Yes, 131124 is connected wirelessly directly to my provider modem as I covered in the very first post. 10.0.0.1 is the gateway IP from the modem.

                          First hops between 23 and 24.

                          131123:
                          2024-10-01 19:27:30 335 1 192.168.50.1 On your local network
                          2024-10-01 19:27:30 335 2 10.0.0.1 With your Internet provider <---
                          2024-10-01 19:27:30 335 3 10.61.79.194 With your Internet provider

                          131124:
                          2024-10-01 18:53:00 334 1 10.0.0.1 On your local network <---
                          2024-10-01 18:53:00 334 2 10.61.79.194 With your Internet provider

                          This shows the discrepency between each agent, can we make them both match to say "With your Internet provider"?

                          If I need to detail that any further please advise what I missed in describing how both agents are configured.

                          1 Reply Last reply
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                          • SBKS Offline
                            SBKS Offline
                            SBK
                            wrote on last edited by
                            #19

                            Let me analyze the logic for this
                            I will get back to you as soon as I have an answer

                            Ed (K.)
                            Development Team

                            1 Reply Last reply
                            0
                            • SBKS Offline
                              SBKS Offline
                              SBK
                              wrote on last edited by
                              #20

                              I have made a tiny change in the logic
                              Please let me know if the following outages are correctly identified
                              The hops looks better now for both agents

                              Ed (K.)
                              Development Team

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