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Monitor your Internet service and provider

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  5. Outages flagged incorrectly as Internal.
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Outages flagged incorrectly as Internal.

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
internal vs extinternaloutage displayreporting
20 Posts 3 Posters 623 Views
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  • J Offline
    J Offline
    jinapatton
    wrote on last edited by
    #9

    I assume that change will not be retroactive?

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    0
    • SBKS Offline
      SBKS Offline
      SBK
      wrote on last edited by
      #10

      We can change it back, it is a function we would like to give to users but not yet

      Ed (K.)
      Development Team

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      0
      • J Offline
        J Offline
        jinapatton
        wrote on last edited by
        #11

        Oh no, leave that as external as it's outside of my house's gateway. I mean the history is going to still show "internal" on those and only new events will reflect correctly?

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        • J Offline
          J Offline
          jinapatton
          wrote on last edited by
          #12

          On 131124 can we please change .1 to provider since it's the modem itself and no other network component?

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          • SBKS Offline
            SBKS Offline
            SBK
            wrote on last edited by
            #13

            I did it but I bet it is incorrect
            Let it run this way we will check it at your first outage

            Ed (K.)
            Development Team

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            • J Offline
              J Offline
              jinapatton
              wrote on last edited by
              #14

              Finally happened again, and it is incorrect

              2024-09-27 04:05:05 - Down (10.0.0.1) for 7s (Internal) on 131124

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              • OutagesIO_SupportO Offline
                OutagesIO_SupportO Offline
                OutagesIO_Support
                wrote on last edited by
                #15

                Hi, just FYI, we'll take a look at this again on Monday and try to help out.

                Regards,
                OutagesIO Support

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                • J Offline
                  J Offline
                  jinapatton
                  wrote on last edited by
                  #16

                  Checking in regarding this, happened again today.

                  2024-10-01 12:33:44 - Down (10.0.0.1) for 15s (Internal)
                  on 131124

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                  • SBKS Offline
                    SBKS Offline
                    SBK
                    wrote on last edited by
                    #17

                    Jina, the problem is that the 131124 is connected in a totally different way that the 131123.
                    Can you please explain the difference since I can see that we are able to determine that the 192.168.x.x is the network belonging to your LAN but not for 131124.

                    Ed (K.)
                    Development Team

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                    • J Offline
                      J Offline
                      jinapatton
                      wrote on last edited by
                      #18

                      Yes, 131124 is connected wirelessly directly to my provider modem as I covered in the very first post. 10.0.0.1 is the gateway IP from the modem.

                      First hops between 23 and 24.

                      131123:
                      2024-10-01 19:27:30 335 1 192.168.50.1 On your local network
                      2024-10-01 19:27:30 335 2 10.0.0.1 With your Internet provider <---
                      2024-10-01 19:27:30 335 3 10.61.79.194 With your Internet provider

                      131124:
                      2024-10-01 18:53:00 334 1 10.0.0.1 On your local network <---
                      2024-10-01 18:53:00 334 2 10.61.79.194 With your Internet provider

                      This shows the discrepency between each agent, can we make them both match to say "With your Internet provider"?

                      If I need to detail that any further please advise what I missed in describing how both agents are configured.

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                      • SBKS Offline
                        SBKS Offline
                        SBK
                        wrote on last edited by
                        #19

                        Let me analyze the logic for this
                        I will get back to you as soon as I have an answer

                        Ed (K.)
                        Development Team

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                        • SBKS Offline
                          SBKS Offline
                          SBK
                          wrote on last edited by
                          #20

                          I have made a tiny change in the logic
                          Please let me know if the following outages are correctly identified
                          The hops looks better now for both agents

                          Ed (K.)
                          Development Team

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