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Monitor your Internet service and provider

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  5. No wifi config option on wifi device
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
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No wifi config option on wifi device

Scheduled Pinned Locked Moved Solved OutagesIO features, agent or service questions
installingagentsetupagent
36 Posts 3 Posters 1.1k Views
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  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support
    wrote on last edited by
    #13

    Hi,

    It's odd that there is no "wireless" configuration option >on a device that should monitor wireless networks. Am >I missing something here? How should we configure it >if there is seemingly no "wireless" configuration option >on it?

    Actually, we've responded to this already but lets try to get in sync here.

    Maybe the confusion arises from your looking at the gl.inet information about the device? Yes, the device does have a radio but unless we further develop the firmware for this device to handle Wi-Fi and our services, it does not have such features yet. This is explained in the sales information where you purchased the agent.

    The reason is that the majority of members wanted the higher speed testing and there has been no demand for Wi-Fi until this post.

    As you know, there are costs associated with developing software so when we make our lists of things to work on, we have to prioritize what those things will be.

    I had asked about about your mentioning wanting to monitor wi-fi networks and if you can give us some idea of how many that would be as that could help us move this to a higher priority. It is something we'll eventually add but we have to work it into the tasks lists.

    That said, for now, you could connect the device to a iw-fi router using the Ethernet port and that would monitor the local wi-fi for you as you need.

    We also have a new feature coming in the Windows version that lets you monitor the wi-fi adapter on the running host which is mainly used to support remote workers.

    Can you tell us a little more about how you are wanting to use the service so that we can try to see where we get.

    Regards,
    OutagesIO Support

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    • M Offline
      M Offline
      MaretIT
      wrote on last edited by
      #14

      ok. Thank you. I think we've got a better understanding of the hardware. We did configure an MT-300 and it stayed online for a while, but not is not available and in a rebooting status. Any ideas why this is happening?

      1 Reply Last reply
      0
      • OutagesIO_SupportO Offline
        OutagesIO_SupportO Offline
        OutagesIO_Support
        wrote on last edited by
        #15

        This sounds like a bug or something that development should look at. I'll mention this post and you should have a reply asap.

        Regards,
        OutagesIO Support

        Search engines favor deep pockets making it difficult to find services like OutagesIO.
        To help us, you could leave a Google review, or share your reports in forums, or social media.
        You could mention us in articles, and perhaps someone would review us.
        We count on satisfied members spreading the word!

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        • SBKS Offline
          SBKS Offline
          SBK
          wrote on last edited by SBK
          #16

          Can you please manually power cycle the agent so I can debug the communication from here ?

          Ed (K.)
          Development Team

          1 Reply Last reply
          0
          • M Offline
            M Offline
            MaretIT
            wrote on last edited by
            #17

            Hello Ed,

            I just power cycled the device. Let me know if there's anything else I should do.

            Thanks...

            Stephan

            1 Reply Last reply
            0
            • OutagesIO_SupportO Offline
              OutagesIO_SupportO Offline
              OutagesIO_Support
              wrote on last edited by
              #18

              Timing :). Ed will be back in around two hours.
              If it's 131162 , I still see it in status rebooting.
              It did communicate then stopped seconds later.

              When Ed is back, he will try to get into a live chat with you so that you can solve this together since working in real time together will help more than messaging/posts.

              Regards,
              OutagesIO Support

              Search engines favor deep pockets making it difficult to find services like OutagesIO.
              To help us, you could leave a Google review, or share your reports in forums, or social media.
              You could mention us in articles, and perhaps someone would review us.
              We count on satisfied members spreading the word!

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              • OutagesIO_SupportO Offline
                OutagesIO_SupportO Offline
                OutagesIO_Support
                wrote on last edited by
                #19

                BTW, be sure to connect the wired Ethernet back to the LAN port on the agent then power cycle it again.

                We disabled wi-fi for now to see if that will get your agent back up as a first step. Then we can figure out why the wi-fi is not working.

                We doubled checked agents here and all work so what ever the problem is, it's something small.

                Regards,
                OutagesIO Support

                Search engines favor deep pockets making it difficult to find services like OutagesIO.
                To help us, you could leave a Google review, or share your reports in forums, or social media.
                You could mention us in articles, and perhaps someone would review us.
                We count on satisfied members spreading the word!

                1 Reply Last reply
                0
                • M Offline
                  M Offline
                  MaretIT
                  wrote on last edited by
                  #20

                  ok. ethernet is now connected and just power cycled it again. I will be leaving around 4pm EST today.

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                  0
                  • SBKS Offline
                    SBKS Offline
                    SBK
                    wrote on last edited by SBK
                    #21

                    42598f6b-2bf3-4a85-8ed9-209e7acc52f4-image.png
                    This is the IP that the agents gets when in wireless mode

                    Ed (K.)
                    Development Team

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                    0
                    • SBKS Offline
                      SBKS Offline
                      SBK
                      wrote on last edited by
                      #22

                      It is strange, I see the same IP address both with wired and wifi connection
                      Can you confirm it is this way ???

                      Ed (K.)
                      Development Team

                      1 Reply Last reply
                      0
                      • M Offline
                        M Offline
                        MaretIT
                        wrote on last edited by
                        #23

                        I'm not sure what you mean exactly. What would you like me to confirm?

                        1 Reply Last reply
                        0
                        • SBKS Offline
                          SBKS Offline
                          SBK
                          wrote on last edited by
                          #24

                          From here we can see that the agent is stopping the wired and activating the wireless, just wondering if something else is happening at your site.
                          I thought the wireless provider was different from the wired, but just my assumption

                          Ed (K.)
                          Development Team

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                          0
                          • M Offline
                            M Offline
                            MaretIT
                            wrote on last edited by
                            #25

                            I see. No. We have just one provider, Cogent. We did configure that device for wireless and it remained active for a while after we initially configured it, but then went into the "rebooting" mode.

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                            • SBKS Offline
                              SBKS Offline
                              SBK
                              wrote on last edited by
                              #26

                              Did you leave also the wired connection or just removed it ???

                              Ed (K.)
                              Development Team

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                              0
                              • SBKS Offline
                                SBKS Offline
                                SBK
                                wrote on last edited by
                                #27

                                Let me know when you are back tomorrow and we try to continue from here or better from the chat

                                Ed (K.)
                                Development Team

                                1 Reply Last reply
                                0
                                • M Offline
                                  M Offline
                                  MaretIT
                                  wrote on last edited by
                                  #28

                                  I actually won't be back until Monday (December 1st). Can we plan a time now for that day?

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                                  0
                                  • SBKS Offline
                                    SBKS Offline
                                    SBK
                                    wrote on last edited by
                                    #29

                                    Sure, just let me know a convenient time for you

                                    Ed (K.)
                                    Development Team

                                    1 Reply Last reply
                                    0
                                    • M Offline
                                      M Offline
                                      MaretIT
                                      wrote on last edited by
                                      #30

                                      Hello,

                                      Would you be able to arrange a chat for some time tomorrow? What times might you be available?

                                      Best regards,

                                      Stephan

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                                      0
                                      • SBKS Offline
                                        SBKS Offline
                                        SBK
                                        wrote on last edited by
                                        #31

                                        10am EST tomorrow could be ok for you ?

                                        Ed (K.)
                                        Development Team

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                                        0
                                        • M Offline
                                          M Offline
                                          MaretIT
                                          wrote on last edited by
                                          #32

                                          Yes. That sounds good. Thank you. Would we be able to have a Zoom or Teams meeting?

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