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Try RAS FREE for a month! (March 2022)
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For a limited time, April 15th to April 30th, we are offering a free 30 day trial of our RAS (remote access service) to members that have our hardware agent.
Our remote access service is a way to securely reach devices on your LAN without having to open any firewall ports. It allows you to access devices on the same LAN that your agent is installed in.
Secure Access Without Opening Ports Or Port Forwarding
-Your hardware agent must support the RAS feature. When you contact us, we'll let you know if it does. Most of the agents sold in the last two years should support it but we'll have to check once you contact us.
-RAS is NOT for heavy data usage.
This feature is not meant to be used to download large files, transfer large amounts of data or anything else that is data intensive.RAS is meant to give you remote access to things like firewalls, routers, security systems, anything that you would need to get to such as a configuration screen for example.
RAS is typically metered and sold by amount of data someone is expected to use in a month. Once this cap is reached, RAS will disable itself. In this trial, we are not metering as we trust that each person taking part will use it how is it meant to be used... right? :).
-If you take us up on the offer, we will be happy to support you here in this post. Any question you may have, any help you might need, we'll be here to help you along.
-This trial is partly to test new code we are working on so please note that your input is very much needed if/when you find problems that we need to address.
We very much would like your feedback as we've made a lot of improvements and want to make sure everything works properly, hence this free offer for your feedback.
Good or bad, we welcome the input.
All feedback will be noted and considered in future updates.-The offer starts now, April 15th, 2022 and ends on April 30th, 2022.
If you miss the deadline, keep an eye on these forums in case we make another similar offer.If interested, send an email to freetrial@outagesio.com with the agent ID that you'd like to have the feature on.
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Hi,
I would like to get the RAS free trial. Can you enable it on my hardware agent # 128666?
We have several vendors that access their industrial machines for monitoring purposes. Currently, we configured port forwarding for them so they can remotely access their machines. Would this work with that kind of application?
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@markl said in Try RAS FREE for a month! (March 2022):
Hi,
I would like to get the RAS free trial. Can you enable it on my hardware agent # 128666?
We have several vendors that access their industrial machines for monitoring purposes. Currently, we configured port forwarding for them so they can remotely access their machines. Would this work with that kind of application?
Hi,
Done. It's enabled on your agent. You'll find the new config menu option under Configure, RAS.
There is an 'About this page' button above that offers help on using the feature.Please let us know if you have any problems and we'd love your feedback on how you are using it, your experience, etc.
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@OutagesIO_Support
We have several vendors that access their industrial machines for monitoring purposes. Currently, we configured port forwarding for them so they can remotely access their machines. Would this work with that kind of application? -
Hi, yes, this is exactly what it was built for.
We support remote employees, customers, equipment rooms, etc so we have a hardware agent at each of those locations so we can reach anything we need to.
More importantly, we wanted to give ourselves access to our remote locations without having to open any firewall ports or do any port forwarding. This way, potential hackers see nothing interesting when they scan the public IP for open ports.
Where ever you install a RAS enabled hardware agent, you can configure profiles from your control panel that give you access to devices you want to reach on the same network that the agent is installed on.
Each profile can allow a specific public IP to access.
So for example, say you want to reach a customer security system from your main offer. You would create a profile that includes the LAN/network IP of the device, set what port you need like 80, 443 or other then which public IP is allowed to access.Once the profile is live, you simply click on the name and you'll reach the device from the public IP you allowed.
If you check out the demo agent that we have running, you'll see how things look once you have it set up. Keep in mind that the links don't lead to anything since it's just a demo.
If you are the managing company, then you would just set up agents at each of those locations then use the control panel of each agent to access what ever you need where it's installed.
However, you mention having several vendors needing to access their own machines but do you mean at their own locations or to a hosting center that you offer?
I ask because each person would need to have access to the control panel of their respective agent to access their own resources. -
Hi again,
During a dev talk about 30 minutes ago, your RAS trial came up and the dev quickly noticed that I overlooked enabling a function that gives you proper access.
That change was made just now. If you already gave it a try and found that it wasn't working, I apologize for that and it should be fine now.
The two objectives of our trial offer is to work out any bugs in this new version that is not Enterprise only and for feedback on things we can improve upon.
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@OutagesIO_Support Hi, so now it was configured and enabled. But when I try clicking on the link, it doesn't work. I'm not sure if I am doing it right.
LAN IP - I entered the LAN IP of one router here at our office, where my hardware agent is connected (same network).
LAN Port - I entered 80, and also created another profile with 443.
Public IP - I entered the public IP of my internet at my house.Tried connecting from my house, but it does not work.
Replying to your comment "I ask because each person would need to have access to the control panel of their respective agent to access their own resources", so I need to give them access to my OutagesIO control panel? Or are you saying I need a separate hardware agent for each vendor?
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Hi,
I'm looking at the profiles you created and they seem to be ok. Do you have both incoming and outgoing firewall rules? Is it possible the agent is being blocked?
Do you mind if I create a profile on your agent and test it from here?
Is there a LAN IP I can set that will not lead to something private, like just a login page or something to show a response. -
@OutagesIO_Support Hi. Yes, go ahead. Thanks....
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Hi,
We've made a number of updates but your agent is down so we cannot tell if they are working for you or not. When you get a chance to power down then back up your agent, things should get back to what you set them to and you can try your profiles.
The most important thing to keep in mind when setting up a profile is the public IP that is allowed to access. Only that IP will be allowed, no others.
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Hi, have you had the chance to give it a try since we last posted?
One thing is to make sure you are trying to access the profile you want using the public IP that you set otherwise you won't be able to access.
We can look at how your vendors could use this once you've seen it in action.
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@OutagesIO_Support Hi. I was able to test it and it is working. Now, how can I set up the vendors without giving them access to my Outages login? Can I just give them the URL, or is the URL dynamic?
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Good to hear.
Can you start a new post for the vendors if you don't mind, just in case someone else takes us up on the trial and will get confused in this question.
In that post, we need a little info about how things are working and what the vendors need access to etc.
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