SOLVED: Cannot access dashboard | 503 and 504 errors

[7thlensinc]

I am having the same issue as the users above I get a Gateway timeout error. I've cleared all cache and also tried incognito.

The only combination of things I can get to work, and allow me to log in are to open the page in incognito and make sure I do not have "Remember me next time" checked.

Please let me know if I can help out trouble shooting in any other way.

[OutagesIO_Support]

Hi, @7thlensinc

Can you try some of the steps that were shared above or have you already.

This has been quite the stumper, hard to address since we can never replicate it. If we could, we would know what we need to fix, if anything.

I have personally had a tor browser up for days expecting a gateway error but none ever. It seems to be a random thing for some but not all.

[SBK]

@7thlensinc

The only suggestion I can give right now is to clean all the cache and the forms data from the very beginning (not the last days or hours) and eventually change your password form the account link.

We will keep an eye on this issue anyway

[7thlensinc]

@OutagesIO_Support I have tired the steps above. I have the same results as the other uses. I did notice some console errors. Don't know if they is helpful but I grabbed a screen grab.

[SBK]

@7thlensinc

Is it consistent?
Can you replicate that?
...and eventually show the console together with the page?

[SBK]

@7thlensinc

I made a change to avoid that error.
Dont think it is related to the main issue of this post but "never say never"

In few moments it should be in production

[7thlensinc]

@SBK

Recorded a quick video for you. let me know if this helps.

Logging in a cleared browser in ingotectio with"remember me" checked throws the gateway error. With out it. It seems to be working now.

[SBK]

@7thlensinc

Any difference today or still the issue ?

[SBK]

@mikeshand

Can you please share if in the last 24 hours it was better or not?

[mikeshand]

@SBK
I just tried going to outagesio.com choosing the get started drop down and selecting user control panel and tried to login..
I got the gateway error.

I did it again in a new window.

Same thing.

So I copied your first link into a new window and bingo I was able in!

So https://app.outagesio.com/ doesn't work, but https://app.outagesio.com/agent/manage

Does.

[SBK]

@mikeshand

And what happens when from the list of the agents you click on the dashboard of one of your agents ?
Can you or still gateway error?

[mikeshand]

@SBK that works fine.

[SBK]

@mikeshand
Sorry, I want to be totally sure...
... if you now logout and try to access the login page from whatever you like, is it all still working correctly ? or again an error ?

[mikeshand]

@SBK ok this is really weird. If I logout (and make sure I have no other tabs that are logged in) then I can login again just fine.
I can even login from safari ( I previously used chrome).

[SBK]

@mikeshand

OK.

It starts to make some sense to me even if I need some more time to confirm.

For the moment I ask you to comment about it by tomorrow to see if weirdness comes back to complicate things...

[7thlensinc]

@SBK

Still takes a very long time to load. But when it does load I get a "Error 500
file_put_contents(): Exclusive locks are not supported for this stream".

I can click on agents on the top menu bar which pulls me to my online agents.

[SBK]

@7thlensinc
Please try now since I was forcing a disconnection

[7thlensinc]

@SBK

Working fine with "Remember me next time" unchecked.

If it is checked. I get a Gateway error.

Its useable now. Just have to remember to not tick that box.

[SBK]

@7thlensinc

Weird but ok since the "Remember me next time" is just an indication for the browser: it has no effect in the code.

I will keep an eye on this post anyway.

[mikeshand]

@SBK yes I just check this morning. With remember me checked I get the error. Without it worked fine.