Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Groups
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Monitor your Internet service and provider

Information and Support

  1. Home
  2. Categories
  3. Support forums
  4. OutagesIO features, agent or service questions
  5. No wifi config option on wifi device
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

No wifi config option on wifi device

Scheduled Pinned Locked Moved Solved OutagesIO features, agent or service questions
installingagentsetupagent
36 Posts 3 Posters 1.1k Views
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support
    wrote on last edited by
    #15

    This sounds like a bug or something that development should look at. I'll mention this post and you should have a reply asap.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets making it difficult to find services like OutagesIO.
    To help us, you could leave a Google review, or share your reports in forums, or social media.
    You could mention us in articles, and perhaps someone would review us.
    We count on satisfied members spreading the word!

    1 Reply Last reply
    0
    • SBKS Offline
      SBKS Offline
      SBK
      wrote on last edited by SBK
      #16

      Can you please manually power cycle the agent so I can debug the communication from here ?

      Ed (K.)
      Development Team

      1 Reply Last reply
      0
      • M Offline
        M Offline
        MaretIT
        wrote on last edited by
        #17

        Hello Ed,

        I just power cycled the device. Let me know if there's anything else I should do.

        Thanks...

        Stephan

        1 Reply Last reply
        0
        • OutagesIO_SupportO Offline
          OutagesIO_SupportO Offline
          OutagesIO_Support
          wrote on last edited by
          #18

          Timing :). Ed will be back in around two hours.
          If it's 131162 , I still see it in status rebooting.
          It did communicate then stopped seconds later.

          When Ed is back, he will try to get into a live chat with you so that you can solve this together since working in real time together will help more than messaging/posts.

          Regards,
          OutagesIO Support

          Search engines favor deep pockets making it difficult to find services like OutagesIO.
          To help us, you could leave a Google review, or share your reports in forums, or social media.
          You could mention us in articles, and perhaps someone would review us.
          We count on satisfied members spreading the word!

          1 Reply Last reply
          0
          • OutagesIO_SupportO Offline
            OutagesIO_SupportO Offline
            OutagesIO_Support
            wrote on last edited by
            #19

            BTW, be sure to connect the wired Ethernet back to the LAN port on the agent then power cycle it again.

            We disabled wi-fi for now to see if that will get your agent back up as a first step. Then we can figure out why the wi-fi is not working.

            We doubled checked agents here and all work so what ever the problem is, it's something small.

            Regards,
            OutagesIO Support

            Search engines favor deep pockets making it difficult to find services like OutagesIO.
            To help us, you could leave a Google review, or share your reports in forums, or social media.
            You could mention us in articles, and perhaps someone would review us.
            We count on satisfied members spreading the word!

            1 Reply Last reply
            0
            • M Offline
              M Offline
              MaretIT
              wrote on last edited by
              #20

              ok. ethernet is now connected and just power cycled it again. I will be leaving around 4pm EST today.

              1 Reply Last reply
              0
              • SBKS Offline
                SBKS Offline
                SBK
                wrote on last edited by SBK
                #21

                42598f6b-2bf3-4a85-8ed9-209e7acc52f4-image.png
                This is the IP that the agents gets when in wireless mode

                Ed (K.)
                Development Team

                1 Reply Last reply
                0
                • SBKS Offline
                  SBKS Offline
                  SBK
                  wrote on last edited by
                  #22

                  It is strange, I see the same IP address both with wired and wifi connection
                  Can you confirm it is this way ???

                  Ed (K.)
                  Development Team

                  1 Reply Last reply
                  0
                  • M Offline
                    M Offline
                    MaretIT
                    wrote on last edited by
                    #23

                    I'm not sure what you mean exactly. What would you like me to confirm?

                    1 Reply Last reply
                    0
                    • SBKS Offline
                      SBKS Offline
                      SBK
                      wrote on last edited by
                      #24

                      From here we can see that the agent is stopping the wired and activating the wireless, just wondering if something else is happening at your site.
                      I thought the wireless provider was different from the wired, but just my assumption

                      Ed (K.)
                      Development Team

                      1 Reply Last reply
                      0
                      • M Offline
                        M Offline
                        MaretIT
                        wrote on last edited by
                        #25

                        I see. No. We have just one provider, Cogent. We did configure that device for wireless and it remained active for a while after we initially configured it, but then went into the "rebooting" mode.

                        1 Reply Last reply
                        0
                        • SBKS Offline
                          SBKS Offline
                          SBK
                          wrote on last edited by
                          #26

                          Did you leave also the wired connection or just removed it ???

                          Ed (K.)
                          Development Team

                          1 Reply Last reply
                          0
                          • SBKS Offline
                            SBKS Offline
                            SBK
                            wrote on last edited by
                            #27

                            Let me know when you are back tomorrow and we try to continue from here or better from the chat

                            Ed (K.)
                            Development Team

                            1 Reply Last reply
                            0
                            • M Offline
                              M Offline
                              MaretIT
                              wrote on last edited by
                              #28

                              I actually won't be back until Monday (December 1st). Can we plan a time now for that day?

                              1 Reply Last reply
                              0
                              • SBKS Offline
                                SBKS Offline
                                SBK
                                wrote on last edited by
                                #29

                                Sure, just let me know a convenient time for you

                                Ed (K.)
                                Development Team

                                1 Reply Last reply
                                0
                                • M Offline
                                  M Offline
                                  MaretIT
                                  wrote on last edited by
                                  #30

                                  Hello,

                                  Would you be able to arrange a chat for some time tomorrow? What times might you be available?

                                  Best regards,

                                  Stephan

                                  1 Reply Last reply
                                  0
                                  • SBKS Offline
                                    SBKS Offline
                                    SBK
                                    wrote on last edited by
                                    #31

                                    10am EST tomorrow could be ok for you ?

                                    Ed (K.)
                                    Development Team

                                    1 Reply Last reply
                                    0
                                    • M Offline
                                      M Offline
                                      MaretIT
                                      wrote on last edited by
                                      #32

                                      Yes. That sounds good. Thank you. Would we be able to have a Zoom or Teams meeting?

                                      1 Reply Last reply
                                      0
                                      • SBKS Offline
                                        SBKS Offline
                                        SBK
                                        wrote on last edited by
                                        #33

                                        Yes sure

                                        Ed (K.)
                                        Development Team

                                        1 Reply Last reply
                                        0
                                        • M Offline
                                          M Offline
                                          MaretIT
                                          wrote on last edited by
                                          #34

                                          Good morning. Will you be providing a link for the meeting?

                                          1 Reply Last reply
                                          0
                                          Reply
                                          • Reply as topic
                                          Log in to reply
                                          • Oldest to Newest
                                          • Newest to Oldest
                                          • Most Votes


                                          • Login

                                          • Don't have an account? Register

                                          • Login or register to search.
                                          • First post
                                            Last post
                                          0
                                          • Categories
                                          • Recent
                                          • Tags
                                          • Popular
                                          • Users
                                          • Groups