Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Groups
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Monitor your Internet service and provider

Information and Support

  1. Home
  2. Categories
  3. Support forums
  4. OutagesIO features, agent or service questions
  5. SOLVED: Cannot access dashboard | 503 and 504 errors
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

SOLVED: Cannot access dashboard | 503 and 504 errors

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
dashboarderror503504
55 Posts 6 Posters 6.7k Views
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • K Offline
    K Offline
    kmichailg
    wrote on last edited by OutagesIO_Support
    #1

    Hello,

    For the past week I haven't been able to access the user dashboard via https://app.outagesio.com. Is the service down?

    OutagesIO_SupportO O 3 Replies Last reply
    1
    • K kmichailg

      Hello,

      For the past week I haven't been able to access the user dashboard via https://app.outagesio.com. Is the service down?

      OutagesIO_SupportO Offline
      OutagesIO_SupportO Offline
      OutagesIO_Support
      wrote on last edited by OutagesIO_Support
      #2

      Hi,

      Can I assume that you mean interruptions, as in the service being accessible, then not rather than completely gone for a week?

      We have been moving from one network to another for the past week or so and still working on it. The move has been horrendously problematic, many things we could not have planned for that caused us to work day and night since last weekend.

      We know the service was up and down a lot over the past week but not completely gone for a week.

      At the moment, everything seems to be under control other than some strange issues such as some servers not communicating with others for a few seconds causing gateway errors.

      We check regularly to make sure everything is up and running but for various reasons, some people seem to be affected more than others.

      Sometimes it's a browser issue and sometimes it's something upstream not allowing the fresh data to get to the user, so it seems.
      We're really not sure since anything beyond our service isn't something we can see.

      Can you shed a little more information on what is happening. We don't doubt what you're saying but need more clarity to try and hunt down any remaining problems.

      When you say for the past week, do you mean you've not been able to reach it at all or that it's got the above errors now and then?

      As mentioned, we know there is a gateway error that we are trying to find and some other issues but right now for example, it's up and running. I can reach it from two browsers on my PC, I can reach it from a PC on a remote network and I can reach it using TOR.

      2022-04-02_081116.jpg

      Regards,
      OutagesIO Support

      Search engines favor deep pockets making it difficult to find services like OutagesIO.
      To help us, you could leave a Google review, or share your reports in forums, or social media.
      You could mention us in articles, and perhaps someone would review us.
      We count on satisfied members spreading the word!

      1 Reply Last reply
      0
      • K kmichailg

        Hello,

        For the past week I haven't been able to access the user dashboard via https://app.outagesio.com. Is the service down?

        O Offline
        O Offline
        outages.io.visuel
        wrote on last edited by
        #3

        @kmichailg said in Cannot access dashboard | 503 and 504 errors:

        Hello,

        For the past week I haven't been able to access the user dashboard via https://app.outagesio.com. Is the service down?

        I have exactly the same issue.
        https://app.outagesio.com/ is not working for a week now!!!

        What to do?

        Regards,
        Victor

        1 Reply Last reply
        0
        • K kmichailg

          Hello,

          For the past week I haven't been able to access the user dashboard via https://app.outagesio.com. Is the service down?

          O Offline
          O Offline
          outages.io.visuel
          wrote on last edited by
          #4

          @kmichailg said in Cannot access dashboard | 503 and 504 errors:

          Hello,

          For the past week I haven't been able to access the user dashboard via https://app.outagesio.com. Is the service down?

          1039c210-cce3-44b8-be0f-dae8083fd81e-image.png

          @kmichailg said in Cannot access dashboard | 503 and 504 errors:

          Hello,

          For the past week I haven't been able to access the user dashboard via https://app.outagesio.com. Is the service down?

          SBKS 1 Reply Last reply
          1
          • OutagesIO_SupportO Offline
            OutagesIO_SupportO Offline
            OutagesIO_Support
            wrote on last edited by OutagesIO_Support
            #5

            Unfortunately, you have not shared any new information and I had asked a few things to try and help.

            I'm not really sure how to diagnose this. I've tried it from different browsers, different networks, different PC's and all work as they should.

            A dev that works remotely from Argentina has been working on this upgrade all week. A dev that is in the UK has also been working on something.

            As you might notice in another post, we've even developed a new installation method during the last few days and there are posts from other members in the forums talking about installation help and they can reach the service.

            The service was never completely down, it was interrupted during the week+ long upgrades/changes that we had to make.

            Are you saying you still cannot access it now? If so, have you tried something like TOR? Maybe it's something between your location and the data center in Phoenix.

            We're more than happy to help but we need more information in order to do so because everything is up and running.

            Regards,
            OutagesIO Support

            Search engines favor deep pockets making it difficult to find services like OutagesIO.
            To help us, you could leave a Google review, or share your reports in forums, or social media.
            You could mention us in articles, and perhaps someone would review us.
            We count on satisfied members spreading the word!

            O 3 Replies Last reply
            0
            • O Offline
              O Offline
              outages.io.visuel
              wrote on last edited by
              #6

              @OutagesIO_Support
              I have not been able to reach my dashboard on "https://app.outagesio.com/agent/dashboardUnified/id/128855" for more than a week now.
              Don't know what to do.
              It used to work for months/years.

              In my chrome browser I get a timeout.
              In a incognito-window (chrome) I get the login-form, but after logging in with my credentials I get the time-out.

              On my mobile using the internet of my mobile-provider, I have the same.
              Cannot reach any webpage from app.outagesio.com.
              So I do not think it is my LAN.

              I have created an alert on "https://uptimerobot.com/" to see if the dashboard-webpage is up, and they can reach the webpage.

              What can ?I do next?

              1 Reply Last reply
              0
              • OutagesIO_SupportO OutagesIO_Support

                Unfortunately, you have not shared any new information and I had asked a few things to try and help.

                I'm not really sure how to diagnose this. I've tried it from different browsers, different networks, different PC's and all work as they should.

                A dev that works remotely from Argentina has been working on this upgrade all week. A dev that is in the UK has also been working on something.

                As you might notice in another post, we've even developed a new installation method during the last few days and there are posts from other members in the forums talking about installation help and they can reach the service.

                The service was never completely down, it was interrupted during the week+ long upgrades/changes that we had to make.

                Are you saying you still cannot access it now? If so, have you tried something like TOR? Maybe it's something between your location and the data center in Phoenix.

                We're more than happy to help but we need more information in order to do so because everything is up and running.

                O Offline
                O Offline
                outages.io.visuel
                wrote on last edited by
                #7

                @OutagesIO_Support said in Cannot access dashboard | 503 and 504 errors:

                Unfortunately, you have not shared any new information and I had asked a few things to try and help.

                I'm not really sure how to diagnose this. I've tried it from different browsers, different networks, different PC's and all work as they should.

                A dev that works remotely from Argentina has been working on this upgrade all week. A dev that is in the UK has also been working on something.

                As you might notice in another post, we've even developed a new installation method during the last few days and there are posts from other members in the forums talking about installation help and they can reach the service.

                The service was never completely down, it was interrupted during the week+ long upgrades/changes that we had to make.

                Are you saying you still cannot access it now? If so, have you tried something like TOR? Maybe it's something between your location and the data center in Phoenix.

                We're more than happy to help but we need more information in order to do so because everything is up and running.

                I tried to signup with a new account.
                I received the confirmation email, but then again I can not activate it
                When clicking "https://app.outagesio.com/account/activate/user_id/6633/token/ab49b5e0258fc475b4f53ab5f53ead6d" I get a timeout.....

                1 Reply Last reply
                0
                • OutagesIO_SupportO OutagesIO_Support

                  Unfortunately, you have not shared any new information and I had asked a few things to try and help.

                  I'm not really sure how to diagnose this. I've tried it from different browsers, different networks, different PC's and all work as they should.

                  A dev that works remotely from Argentina has been working on this upgrade all week. A dev that is in the UK has also been working on something.

                  As you might notice in another post, we've even developed a new installation method during the last few days and there are posts from other members in the forums talking about installation help and they can reach the service.

                  The service was never completely down, it was interrupted during the week+ long upgrades/changes that we had to make.

                  Are you saying you still cannot access it now? If so, have you tried something like TOR? Maybe it's something between your location and the data center in Phoenix.

                  We're more than happy to help but we need more information in order to do so because everything is up and running.

                  O Offline
                  O Offline
                  outages.io.visuel
                  wrote on last edited by
                  #8

                  @OutagesIO_Support said in Cannot access dashboard | 503 and 504 errors:

                  Unfortunately, you have not shared any new information and I had asked a few things to try and help.

                  I'm not really sure how to diagnose this. I've tried it from different browsers, different networks, different PC's and all work as they should.

                  A dev that works remotely from Argentina has been working on this upgrade all week. A dev that is in the UK has also been working on something.

                  As you might notice in another post, we've even developed a new installation method during the last few days and there are posts from other members in the forums talking about installation help and they can reach the service.

                  The service was never completely down, it was interrupted during the week+ long upgrades/changes that we had to make.

                  Are you saying you still cannot access it now? If so, have you tried something like TOR? Maybe it's something between your location and the data center in Phoenix.

                  We're more than happy to help but we need more information in order to do so because everything is up and running.

                  Newly created user seems to work in chrome incognito mode:
                  e2b82000-1553-4a68-bf00-99f1ffd5e5da-image.png

                  1 Reply Last reply
                  0
                  • OutagesIO_SupportO OutagesIO_Support

                    Unfortunately, you have not shared any new information and I had asked a few things to try and help.

                    I'm not really sure how to diagnose this. I've tried it from different browsers, different networks, different PC's and all work as they should.

                    A dev that works remotely from Argentina has been working on this upgrade all week. A dev that is in the UK has also been working on something.

                    As you might notice in another post, we've even developed a new installation method during the last few days and there are posts from other members in the forums talking about installation help and they can reach the service.

                    The service was never completely down, it was interrupted during the week+ long upgrades/changes that we had to make.

                    Are you saying you still cannot access it now? If so, have you tried something like TOR? Maybe it's something between your location and the data center in Phoenix.

                    We're more than happy to help but we need more information in order to do so because everything is up and running.

                    O Offline
                    O Offline
                    outages.io.visuel
                    wrote on last edited by
                    #9

                    @OutagesIO_Support
                    Removed all outagesio related cookies in my chrome browser and everything seems to work now for both new and existing user.......

                    1 Reply Last reply
                    0
                    • O outages.io.visuel

                      @kmichailg said in Cannot access dashboard | 503 and 504 errors:

                      Hello,

                      For the past week I haven't been able to access the user dashboard via https://app.outagesio.com. Is the service down?

                      1039c210-cce3-44b8-be0f-dae8083fd81e-image.png

                      @kmichailg said in Cannot access dashboard | 503 and 504 errors:

                      Hello,

                      For the past week I haven't been able to access the user dashboard via https://app.outagesio.com. Is the service down?

                      SBKS Offline
                      SBKS Offline
                      SBK
                      wrote on last edited by
                      #10

                      @outages-io-visuel
                      @kmichailg

                      Please let me know if you are still experiencing the same issues now

                      Ed (K.)
                      Development Team

                      O 2 Replies Last reply
                      0
                      • SBKS SBK

                        @outages-io-visuel
                        @kmichailg

                        Please let me know if you are still experiencing the same issues now

                        O Offline
                        O Offline
                        outages.io.visuel
                        wrote on last edited by
                        #11

                        @SBK
                        dashboard at app.outagesio.com is ok now!

                        www.outagesio.com gives a timeout now.

                        1 Reply Last reply
                        0
                        • SBKS SBK

                          @outages-io-visuel
                          @kmichailg

                          Please let me know if you are still experiencing the same issues now

                          O Offline
                          O Offline
                          outages.io.visuel
                          wrote on last edited by
                          #12

                          @SBK
                          Can not see dashboard at https://app.outagesio.com/agent/dashboardUnified/id/128915 now
                          Gateway Timeout.....

                          SBKS 1 Reply Last reply
                          0
                          • O outages.io.visuel

                            @SBK
                            Can not see dashboard at https://app.outagesio.com/agent/dashboardUnified/id/128915 now
                            Gateway Timeout.....

                            SBKS Offline
                            SBKS Offline
                            SBK
                            wrote on last edited by
                            #13

                            @outages-io-visuel
                            b7d79f1f-bb3c-463d-89dd-1107e23ebab6-image.png

                            So it is definitely something related to DNS replications at this point
                            Let us check a bit more why this is affecting some regions only

                            Ed (K.)
                            Development Team

                            1 Reply Last reply
                            0
                            • OutagesIO_SupportO Offline
                              OutagesIO_SupportO Offline
                              OutagesIO_Support
                              wrote on last edited by
                              #14

                              Actually, no DNS changes had to be made for this move other than the dnspoints slave server which is only used for members DDNS.

                              On this end of the network, other than a database issue that lasted around an hour yesterday, the only issues we still have is a slowness between servers due to heavy traffic that is being worked on.

                              Nothing else should affect the service other than in short burps so this problem is very perplexing.

                              Regards,
                              OutagesIO Support

                              Search engines favor deep pockets making it difficult to find services like OutagesIO.
                              To help us, you could leave a Google review, or share your reports in forums, or social media.
                              You could mention us in articles, and perhaps someone would review us.
                              We count on satisfied members spreading the word!

                              K 1 Reply Last reply
                              0
                              • OutagesIO_SupportO OutagesIO_Support

                                Actually, no DNS changes had to be made for this move other than the dnspoints slave server which is only used for members DDNS.

                                On this end of the network, other than a database issue that lasted around an hour yesterday, the only issues we still have is a slowness between servers due to heavy traffic that is being worked on.

                                Nothing else should affect the service other than in short burps so this problem is very perplexing.

                                K Offline
                                K Offline
                                kmichailg
                                wrote on last edited by kmichailg
                                #15

                                @OutagesIO_Support

                                There seemed to be a problem with cookies and local browser data. I am accessing the dashboard using a windows PC and a macOS PC, on both Chrome and Firefox. Accessing it via Incognito/Private Browsing allows me to log back in. Little bit of inconvenience but for almost 2 weeks I thought the dashboard was down. Probably something with the DNS issue you guys have raised.

                                P.S.
                                Yes it is still ongoing for me. I haven't cleared my local cache and I am willing to send it to you guys for debugging.

                                Update:
                                Tried to login to Incognito on Windows PC and got hit with another 504 error.

                                Update #2:
                                Tried connecting via VPN located at Singapore and London. Still can't login. Gateway timeout still.

                                1 Reply Last reply
                                0
                                • K Offline
                                  K Offline
                                  kmichailg
                                  wrote on last edited by
                                  #16

                                  Here's some more info and screenshots:

                                  e054e380-a01d-467e-a687-86631d0419fc-image.png

                                  I can access the login page using Private Browsing/Incognito. But once I submit my login credentials I encounter 504 Gateway Error.
                                  5ef21755-3345-49b6-a01b-30872c8bfdf6-image.png

                                  1 Reply Last reply
                                  0
                                  • M Offline
                                    M Offline
                                    mikeshand
                                    wrote on last edited by
                                    #17

                                    Unable to login to the dashboard for at least 5 hours this morning using various browsers. I got in once on Sunday, but mostly got the same error.

                                    Gateway Timeout

                                    The gateway did not receive a timely response from the upstream server or application.

                                    1 Reply Last reply
                                    1
                                    • OutagesIO_SupportO Offline
                                      OutagesIO_SupportO Offline
                                      OutagesIO_Support
                                      wrote on last edited by
                                      #18

                                      Hi,

                                      That's so strange. Not doubting you at all, just not sure how to diagnose this. We have a similar problem with another person trying to get their agent to work but it cannot reach the receiving servers.

                                      We know there is a gateway issue which is something we've been working on for days but it's not consistent, it's random, and it doesn't take the entire site down, just now and then.

                                      We've been monitoring everything internally non stop and do see some latency problems and know when there are complete disconnections between app/db servers and so on but we reset those as quickly as we learn about them.

                                      There must be something members are seeing that we simply haven't caught which is odd considering we're using the service from remote too so would experience the same things.

                                      Still digging and definitely appreciate your ongoing input on this.

                                      Regards,
                                      OutagesIO Support

                                      Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                      To help us, you could leave a Google review, or share your reports in forums, or social media.
                                      You could mention us in articles, and perhaps someone would review us.
                                      We count on satisfied members spreading the word!

                                      1 Reply Last reply
                                      0
                                      • M Offline
                                        M Offline
                                        mikeshand
                                        wrote on last edited by
                                        #19

                                        Still get the same error when attempting to login to my own account, BUT strangely I CAN login to the demo account! So is it some problem specific to my account?

                                        I tried to do a password reset both using my email address and my username and in both cases it said it had sent a reset to my correct email address (so it knew the correspondence between the two) but nothing has arrived after 10 minutes, and yes I have checked my spam.

                                        SBKS 1 Reply Last reply
                                        0
                                        • OutagesIO_SupportO Offline
                                          OutagesIO_SupportO Offline
                                          OutagesIO_Support
                                          wrote on last edited by
                                          #20

                                          Hi,

                                          We can see in the email logs that the emails are making it into the site, which appears to be Google.
                                          The email is not bouncing back so maybe the email service is quietly blocking outagesio.com?

                                          Have you tried sending a reply to us and whitelisting it from the same mail service? Just send an email to noreply@outagesio.com. Even if it bounces, it'll whitelist the service.

                                          /var/log/smtp.log:Apr  5 10:53:12 mx postfix/smtp[29689]: DAFD9AE798: to=<xxxxx@xxxxx.org.uk>, relay=aspmx.l.google.com[172.217.194.27]:25, delay=3.1, delays=0.01/0/1.8/1.3, dsn=2.0.0, status=sent (250 2.0.0 OK  1649181191 f13-202a792ed00159ba2i4079lg.326 - gsmtp)
                                          

                                          Regards,
                                          OutagesIO Support

                                          Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                          To help us, you could leave a Google review, or share your reports in forums, or social media.
                                          You could mention us in articles, and perhaps someone would review us.
                                          We count on satisfied members spreading the word!

                                          1 Reply Last reply
                                          0
                                          Reply
                                          • Reply as topic
                                          Log in to reply
                                          • Oldest to Newest
                                          • Newest to Oldest
                                          • Most Votes


                                          • Login

                                          • Don't have an account? Register

                                          • Login or register to search.
                                          • First post
                                            Last post
                                          0
                                          • Categories
                                          • Recent
                                          • Tags
                                          • Popular
                                          • Users
                                          • Groups