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Monitor your Internet service and provider

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  4. OutagesIO features, agent or service questions
  5. SOLVED: Cannot access dashboard | 503 and 504 errors
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

SOLVED: Cannot access dashboard | 503 and 504 errors

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
dashboarderror503504
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  • M mikeshand

    Still get the same error when attempting to login to my own account, BUT strangely I CAN login to the demo account! So is it some problem specific to my account?

    I tried to do a password reset both using my email address and my username and in both cases it said it had sent a reset to my correct email address (so it knew the correspondence between the two) but nothing has arrived after 10 minutes, and yes I have checked my spam.

    SBKS Offline
    SBKS Offline
    SBK
    wrote on last edited by
    #21

    @mikeshand

    Hi Mike,
    Since I have no way to access to your dashboard may I ask you your permission to force-change your password so i can test it?

    Ed (K.)
    Development Team

    1 Reply Last reply
    0
    • M Offline
      M Offline
      mikeshand
      wrote on last edited by
      #22

      Well that's interesting. I've managed to get the password reset email and reset it to the same password. It then automatically logged me in and I could see my dashboard.

      So I logged out and tried to login again and I am back to getting the error!

      1 Reply Last reply
      0
      • M Offline
        M Offline
        mikeshand
        wrote on last edited by
        #23

        Sorry, messages crossed. Yes go ahead and force change the password.

        SBKS 2 Replies Last reply
        0
        • M mikeshand

          Sorry, messages crossed. Yes go ahead and force change the password.

          SBKS Offline
          SBKS Offline
          SBK
          wrote on last edited by
          #24

          @mikeshand
          I will send it to your email address so we can both test and double check

          Ed (K.)
          Development Team

          1 Reply Last reply
          0
          • M Offline
            M Offline
            mikeshand
            wrote on last edited by
            #25

            The new password gives the same gateway timeout error for me.

            1 Reply Last reply
            0
            • M mikeshand

              Sorry, messages crossed. Yes go ahead and force change the password.

              SBKS Offline
              SBKS Offline
              SBK
              wrote on last edited by
              #26

              @mikeshand
              Mail sent

              I would like also to suggest one more thing to test meanwhile...

              If you open a new tab and copy the following link:
              https://app.outagesio.com/agent/manage

              Are you able to login going directly to that link?
              Or not?

              If yes, are you receiving the gateway error only when you try to access the dashboard?
              If yes, can you try to access the following link?
              https://app.outagesio.com/agent/updateNotifications/id/127083

              Ed (K.)
              Development Team

              1 Reply Last reply
              0
              • M Offline
                M Offline
                mikeshand
                wrote on last edited by
                #27

                The first link takes me to a login page where I can type in my credentials and I get to my dashboard just fine.

                The second link takes me to the notifications page and from there I can move back to my agent with no problems.

                If I then logout I can now login again from the usual place.

                I'm totally perplexed. Something to do with browser caching?

                If I now try from DuckDuckGo it works fine from there too.

                So something seems to have sorted the problem.

                SBKS 1 Reply Last reply
                0
                • M mikeshand

                  The first link takes me to a login page where I can type in my credentials and I get to my dashboard just fine.

                  The second link takes me to the notifications page and from there I can move back to my agent with no problems.

                  If I then logout I can now login again from the usual place.

                  I'm totally perplexed. Something to do with browser caching?

                  If I now try from DuckDuckGo it works fine from there too.

                  So something seems to have sorted the problem.

                  SBKS Offline
                  SBKS Offline
                  SBK
                  wrote on last edited by
                  #28

                  @mikeshand

                  That was my bet but could not be sure.
                  Try for a while switching back and forth using different browsers, eventually clearing cache and forms data from the very beginning (not only the last 48 hours) and lets see if that explains a bit the problem.

                  Of course test logout and login again few times before stating all is solved ;-)

                  Ed (K.)
                  Development Team

                  1 Reply Last reply
                  0
                  • M Offline
                    M Offline
                    mikeshand
                    wrote on last edited by
                    #29

                    Thanks. I'll report back after a few days.

                    SBKS 2 Replies Last reply
                    0
                    • M mikeshand

                      Thanks. I'll report back after a few days.

                      SBKS Offline
                      SBKS Offline
                      SBK
                      wrote on last edited by
                      #30

                      @mikeshand
                      Perfect, feel free to change the password anytime.

                      Ed (K.)
                      Development Team

                      1 Reply Last reply
                      0
                      • 7 Offline
                        7 Offline
                        7thlensinc
                        wrote on last edited by
                        #31

                        I am having the same issue as the users above I get a Gateway timeout error. I've cleared all cache and also tried incognito.

                        The only combination of things I can get to work, and allow me to log in are to open the page in incognito and make sure I do not have "Remember me next time" checked.

                        Please let me know if I can help out trouble shooting in any other way.

                        OutagesIO_SupportO SBKS 2 Replies Last reply
                        1
                        • 7 7thlensinc

                          I am having the same issue as the users above I get a Gateway timeout error. I've cleared all cache and also tried incognito.

                          The only combination of things I can get to work, and allow me to log in are to open the page in incognito and make sure I do not have "Remember me next time" checked.

                          Please let me know if I can help out trouble shooting in any other way.

                          OutagesIO_SupportO Offline
                          OutagesIO_SupportO Offline
                          OutagesIO_Support
                          wrote on last edited by
                          #32

                          Hi, @7thlensinc

                          Can you try some of the steps that were shared above or have you already.

                          This has been quite the stumper, hard to address since we can never replicate it. If we could, we would know what we need to fix, if anything.

                          I have personally had a tor browser up for days expecting a gateway error but none ever. It seems to be a random thing for some but not all.

                          Regards,
                          OutagesIO Support

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                          To help us, you could leave a Google review, or share your reports in forums, or social media.
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                          7 1 Reply Last reply
                          0
                          • 7 7thlensinc

                            I am having the same issue as the users above I get a Gateway timeout error. I've cleared all cache and also tried incognito.

                            The only combination of things I can get to work, and allow me to log in are to open the page in incognito and make sure I do not have "Remember me next time" checked.

                            Please let me know if I can help out trouble shooting in any other way.

                            SBKS Offline
                            SBKS Offline
                            SBK
                            wrote on last edited by
                            #33

                            @7thlensinc

                            The only suggestion I can give right now is to clean all the cache and the forms data from the very beginning (not the last days or hours) and eventually change your password form the account link.

                            We will keep an eye on this issue anyway

                            Ed (K.)
                            Development Team

                            1 Reply Last reply
                            0
                            • OutagesIO_SupportO OutagesIO_Support

                              Hi, @7thlensinc

                              Can you try some of the steps that were shared above or have you already.

                              This has been quite the stumper, hard to address since we can never replicate it. If we could, we would know what we need to fix, if anything.

                              I have personally had a tor browser up for days expecting a gateway error but none ever. It seems to be a random thing for some but not all.

                              7 Offline
                              7 Offline
                              7thlensinc
                              wrote on last edited by
                              #34

                              @OutagesIO_Support I have tired the steps above. I have the same results as the other uses. I did notice some console errors. Don't know if they is helpful but I grabbed a screen grab.

                              Outageio_Console.jpg

                              SBKS 2 Replies Last reply
                              0
                              • 7 7thlensinc

                                @OutagesIO_Support I have tired the steps above. I have the same results as the other uses. I did notice some console errors. Don't know if they is helpful but I grabbed a screen grab.

                                Outageio_Console.jpg

                                SBKS Offline
                                SBKS Offline
                                SBK
                                wrote on last edited by SBK
                                #35

                                @7thlensinc

                                Is it consistent?
                                Can you replicate that?
                                ...and eventually show the console together with the page?

                                Ed (K.)
                                Development Team

                                1 Reply Last reply
                                0
                                • 7 7thlensinc

                                  @OutagesIO_Support I have tired the steps above. I have the same results as the other uses. I did notice some console errors. Don't know if they is helpful but I grabbed a screen grab.

                                  Outageio_Console.jpg

                                  SBKS Offline
                                  SBKS Offline
                                  SBK
                                  wrote on last edited by
                                  #36

                                  @7thlensinc

                                  I made a change to avoid that error.
                                  Dont think it is related to the main issue of this post but "never say never"

                                  In few moments it should be in production

                                  Ed (K.)
                                  Development Team

                                  7 1 Reply Last reply
                                  0
                                  • SBKS SBK

                                    @7thlensinc

                                    I made a change to avoid that error.
                                    Dont think it is related to the main issue of this post but "never say never"

                                    In few moments it should be in production

                                    7 Offline
                                    7 Offline
                                    7thlensinc
                                    wrote on last edited by
                                    #37

                                    @SBK

                                    Recorded a quick video for you. let me know if this helps.

                                    Logging in a cleared browser in ingotectio with"remember me" checked throws the gateway error. With out it. It seems to be working now.

                                    SBKS 1 Reply Last reply
                                    0
                                    • 7 7thlensinc

                                      @SBK

                                      Recorded a quick video for you. let me know if this helps.

                                      Logging in a cleared browser in ingotectio with"remember me" checked throws the gateway error. With out it. It seems to be working now.

                                      SBKS Offline
                                      SBKS Offline
                                      SBK
                                      wrote on last edited by
                                      #38

                                      @7thlensinc

                                      Any difference today or still the issue ?

                                      Ed (K.)
                                      Development Team

                                      7 1 Reply Last reply
                                      0
                                      • M mikeshand

                                        Thanks. I'll report back after a few days.

                                        SBKS Offline
                                        SBKS Offline
                                        SBK
                                        wrote on last edited by
                                        #39

                                        @mikeshand

                                        Can you please share if in the last 24 hours it was better or not?

                                        Ed (K.)
                                        Development Team

                                        M 1 Reply Last reply
                                        0
                                        • SBKS SBK

                                          @mikeshand

                                          Can you please share if in the last 24 hours it was better or not?

                                          M Offline
                                          M Offline
                                          mikeshand
                                          wrote on last edited by
                                          #40

                                          @SBK
                                          I just tried going to outagesio.com choosing the get started drop down and selecting user control panel and tried to login..
                                          I got the gateway error.

                                          I did it again in a new window.

                                          Same thing.

                                          So I copied your first link into a new window and bingo I was able in!

                                          So https://app.outagesio.com/ doesn't work, but https://app.outagesio.com/agent/manage

                                          Does.

                                          SBKS 1 Reply Last reply
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