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    Information, Support, and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small businesses, IT companies, and enterprises. Tracks Internet and provider reliability with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).

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    SOLVED: Cannot access dashboard | 503 and 504 errors

    OutagesIO features, agent or service questions
    dashboard error 503 504
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    • SBK
      SBK @mikeshand last edited by SBK

      @mikeshand

      And what happens when from the list of the agents you click on the dashboard of one of your agents ?
      Can you or still gateway error?

      Ed (K.)
      OutagesIO Development Team

      M 1 Reply Last reply Reply Quote 0
      • M
        mikeshand @SBK last edited by

        @SBK that works fine.

        SBK 1 Reply Last reply Reply Quote 0
        • SBK
          SBK @mikeshand last edited by

          @mikeshand
          Sorry, I want to be totally sure...
          ... if you now logout and try to access the login page from whatever you like, is it all still working correctly ? or again an error ?

          Ed (K.)
          OutagesIO Development Team

          M 1 Reply Last reply Reply Quote 0
          • M
            mikeshand @SBK last edited by

            @SBK ok this is really weird. If I logout (and make sure I have no other tabs that are logged in) then I can login again just fine.
            I can even login from safari ( I previously used chrome).

            SBK 1 Reply Last reply Reply Quote 0
            • SBK
              SBK @mikeshand last edited by

              @mikeshand

              OK.

              It starts to make some sense to me even if I need some more time to confirm.

              For the moment I ask you to comment about it by tomorrow to see if weirdness comes back to complicate things...

              Ed (K.)
              OutagesIO Development Team

              1 Reply Last reply Reply Quote 0
              • 7
                7thlensinc @SBK last edited by

                @SBK

                Still takes a very long time to load. But when it does load I get a "Error 500
                file_put_contents(): Exclusive locks are not supported for this stream".

                I can click on agents on the top menu bar which pulls me to my online agents.

                SBK 1 Reply Last reply Reply Quote 0
                • SBK
                  SBK @7thlensinc last edited by

                  @7thlensinc
                  Please try now since I was forcing a disconnection

                  Ed (K.)
                  OutagesIO Development Team

                  7 1 Reply Last reply Reply Quote 0
                  • 7
                    7thlensinc @SBK last edited by

                    @SBK

                    Working fine with "Remember me next time" unchecked.

                    If it is checked. I get a Gateway error.

                    Its useable now. Just have to remember to not tick that box.

                    SBK O 2 Replies Last reply Reply Quote 0
                    • SBK
                      SBK @7thlensinc last edited by

                      @7thlensinc

                      Weird but ok since the "Remember me next time" is just an indication for the browser: it has no effect in the code.

                      I will keep an eye on this post anyway.

                      Ed (K.)
                      OutagesIO Development Team

                      M 1 Reply Last reply Reply Quote 0
                      • M
                        mikeshand @SBK last edited by

                        @SBK yes I just check this morning. With remember me checked I get the error. Without it worked fine.

                        M 1 Reply Last reply Reply Quote 0
                        • M
                          mikeshand @mikeshand last edited by

                          @mikeshand consistently getting error with "remember" ticked and working fine without in both chrome and safari.

                          1 Reply Last reply Reply Quote 0
                          • O
                            outages.io.visuel @7thlensinc last edited by

                            @7thlensinc said in Cannot access dashboard | 503 and 504 errors:

                            @SBK

                            Working fine with "Remember me next time" unchecked.

                            If it is checked. I get a Gateway error.

                            Its useable now. Just have to remember to not tick that box.

                            Yep, that's it.
                            Without the check I consistently can view the dashboard.
                            With check, I get the gateway timeout.

                            There must be something conflict in the cookie, since if you remove it from the cache the dashboard can be viewed again.

                            SBK 1 Reply Last reply Reply Quote 0
                            • SBK
                              SBK @outages.io.visuel last edited by

                              @outages-io-visuel

                              I am investigating this from yesterday...
                              ...will keep you posted as soon as I find a solution

                              Ed (K.)
                              OutagesIO Development Team

                              1 Reply Last reply Reply Quote 0
                              • K
                                kmichailg last edited by

                                Hello,

                                Before I removed the cookie on the using local devtools on Firefox (macOS), this error appeared:

                                6ed995fd-9990-4bea-8a9a-5ea09f65d12d-image.png

                                SBK 1 Reply Last reply Reply Quote 0
                                • SBK
                                  SBK @kmichailg last edited by

                                  @kmichailg

                                  Yes, this confirms the change we decided to apply: we want to avoid cookies usage in the login phase at least.

                                  That error is the effect of that change.

                                  Please inform of any other situation where the login for some reason is affecting the normal behavior of the app

                                  Ed (K.)
                                  OutagesIO Development Team

                                  1 Reply Last reply Reply Quote 0
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