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Rebooting
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Ok, now, your agent connected and ran for a while then it went disconnected again.
The one with MAC address 22:3B:87:07:1A:83 should be the correct one but the one that connected seems to be the old one that we were replacing as it has MAC 12:0A:AB:80:66:01.
There is definitely some sort of mixup happening.
Can you make sure the one with the first MAC address is connected please.
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Can you restart it again please
The IP you're at ends with x.x.x.109 right? -
The agent should create a new account so if you can re-start it again, we would see it doing that if it's the correct one.
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We see nothing what so ever from your IP.
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We still see nothing what so ever from your IP, no communications at all.
Can you connect both agents? -
So far, there is no communication what so ever from your IP. Can we move this to chat for now? I sent you a chat on this site.
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Your agents were received and the new one was sent yesterday I believe. Just activate it as before and you should be good to go.
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Hi, let me check for you. I believe you said you wanted a new report right? I mean, you don't care if the old report is removed, you just wanted to start over?
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Give me a minute, I'll log in as you and try for myself. I don't recall any problems with that function and do see the agent online, communicating.
Can you show exactly what happened when you tried using the activation? -
That's so strange. We just tried the codes and they worked. These are the correct activation details.
I'll ask the dev to look.
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I personally tested with the info you have received in your email and all was fine.
I can only imagine that extra spaces or extra chars are present before you confirm the activation.
Can you please double check that and try again?
I undid the activation so you can try again -
Oh good, just a mixup. Glad to hear it and all should be fine now.
I believe a credit is coming your way shortly for the downgrading too.Thank so much for your patience. I hope everything goes well from this point on.
