Rebooting

[OutagesIO_Support]

We still see nothing what so ever from your IP, no communications at all.
Can you connect both agents?

[mxmckeon]

Please stand by

[mxmckeon]

I connected both

[OutagesIO_Support]

So far, there is no communication what so ever from your IP. Can we move this to chat for now? I sent you a chat on this site.

[OutagesIO_Support]

Your agents were received and the new one was sent yesterday I believe. Just activate it as before and you should be good to go.

[mxmckeon]

I received the agent today. I attempted to activate it as before, but it rejected the activation codes. Do I need new ones?

[OutagesIO_Support]

Hi, let me check for you. I believe you said you wanted a new report right? I mean, you don't care if the old report is removed, you just wanted to start over?

[mxmckeon]

Yes, start over.

[OutagesIO_Support]

Give me a minute, I'll log in as you and try for myself. I don't recall any problems with that function and do see the agent online, communicating.
Can you show exactly what happened when you tried using the activation?

[mxmckeon]

Please fix the following input errors:

MAC or Activation Code is wrong.

[OutagesIO_Support]

That's so strange. We just tried the codes and they worked. These are the correct activation details.

I'll ask the dev to look.

[SBK]

I personally tested with the info you have received in your email and all was fine.
I can only imagine that extra spaces or extra chars are present before you confirm the activation.
Can you please double check that and try again?
I undid the activation so you can try again

[mxmckeon]

These were new activation codes and it worked. Me bad, I forgot about the email.

[OutagesIO_Support]

Oh good, just a mixup. Glad to hear it and all should be fine now.
I believe a credit is coming your way shortly for the downgrading too.

Thank so much for your patience. I hope everything goes well from this point on.

[OutagesIO_Support]

BTW, a full year starts from the time that you activated, not back from when you were using the other agent so hoping all is good now.

[mxmckeon]

When I load OutagesIO, it showed Agent 130869 Active, but I could not see any data. It looked like it wanted me to complete the installation by downloading .MSI, which I did. Now it shows another Agent in the Prestaging Level. I'm lost. What do I need to do to see the data? Was I supposed to install .MSI?

[OutagesIO_Support]

Sorry, I'm not following here.
Your new hw agent is 130860, and it's running and does not require any sort of installation. It's not in pre-staging, it's in Extended with all of the f
features enabled.

The only time you'll see anything about .MSI or other such things is when you are installing a software agent.

I see you created a new software agent, 130874 which is not yet completely installed. Just follow the directions shown to install the software and it will show its status once done.

At that point, it will show it's ready to be licensed.

[mxmckeon]

I installed 130874 by mistake. How do I get rid of it?

[mxmckeon]

The confusion started when the dashboard disappeared and a new screen came up, for the agents. I didn't realize I could get the dashboard by clicking on the right side of 130869. Now I have the dashboard back. Do I need to completee the installation of 130874 to uninstall it?

[OutagesIO_Support]

If you didn't install it, then it's not installed, on your PC I mean. It's just an instance created in your agent list that wasn't completed.

I deleted it for you.