Information and Support

Your agent is now in Extended mode so once you get it back online, it should be fine but remember that you canceled your subscription so at the end of the month, it will fall back into Prestaging. At that point, you can renew or just leave it until you want to use it again.

Prestaging is when you're getting your agent ready for a subscription.
There's no point in purchasing a subscription until your agent is properly communicating.

It's a way to make sure people don't waste their time and money buying a sub for an agent that's not correctly communicating yet.

It's not really a bug but a logic thing that we thought we solved :).

We now see your replacement agent online and will swap it back to your subscription. The ID will change back to 130151.

Thanks for the information

Thanks for the info

BTW, what did it cost you to send those agents back so we can include that in the refund.

I'm not sure if you've already done this since this post was not updated but the latest version is now;

SCRIPT_VERSION="2023-1-26_1050_Phoenix_TZ

And you can download it here;
https://downloads.echonets.com/scripts/starter.sh

Just kill the otm process (as explained above) if it's running, then start over using the new version of the starter. The starter itself will now tell you when there is a new version.

You got it! Thank you very much. Great customer service!

Thank you. If you would like a copy of my receipt, please let me know.

128874, 128111, 128113, done.

Sorry for not answering to this before! :-(
Please share your agent ID so I can take a look at it

Sorry, but almost all hardware has gone to 64bit. We supported 32bit for a long time but there are costs associated with maintaining so many versions.

We clearly show the bit version in the available agent list of downloads as well to ensure that you're not wasting your time. Sorry that you didn't notice that.

We were happy to help you but as you've asked, your account and data have been removed.

Thanks for trying our service, sorry it didn't work out.

Thanks for your help in testing. We have gone ahead and released the new version for all platforms.

Please upgrade at will and let us know if you see any problems.

Windows users use the Manage/Re-Install and Linux/Dev board users can simply kill and restart their scripts.

Hi,

Yes, absolutely. This article explains all of the steps on how to monitor your Internet using our Linux based agent either stand alone or as a service.

The script will also auto download the newest version when it is restarted which is why we suggest you auto restart it now and then.

https://www.outagesio.com/monitor-your-internet-with-linux-desktop-or-server/

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Hi,

Did you resolve this?

Hi,

There are disconnections, meaning, the agent could not reach our network for some reason or another.
The agent will always log outages that it can determine but when you see these without outages as well, it means something else, bad cable, low signal level if cable/WiFi, something with the provider, or anything but an actual outage.

Hi,

Is this resolved now?