OutagesIO features, agent or service questions

Ask how a feature works, how agents work, anything related to non specific agent platforms
127 Topics 1.0k Posts
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
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  • How do I cancel my subscription?

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    Hi,

    Our subscriptions use the Paypal service as we prefer not to keep any financial information on our site for better member protection.

    If you want to cancel, you just log into your account on Paypal, find your subscription using the ID for OutagesIO then cancel any time.

    Hope this helps.

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    No one has replied
  • 0 Votes
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    Hi,

    When the agent first comes up, it may want to update its firmware so it would go through a several minutes long process of starting, checking, downloading the new firmware if needed, restarting, checking for new files as needed.

    If any of this was interrupted, it could lead to a problem, especially if this happened while it was writing its firmware.

    At one point, you saw the led flashing quickly then it settled into a slow flash which means that at that point, the slow flashing indicates it is now communicating with our network.

    I can see that it's seeing events and logging them.
    image.png

    I do see it going Inactive over and over again however and since I only see one outage, this means to me that it is unable to reach the Internet for x number of seconds on a regular basis.
    Inactive only happens if it has not checked in with our network for around 29 seconds or so.

    So it seems that it's up and running now and activated so please let us know if there are any other issues.

  • 0 Votes
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    Hi Marc,

    The value is intended always for the download speed which is usually higher or equal to upload.
    Also the percentage, right below, is intended for download only even if the results are including also upload and latency.

  • List of servers/IPs

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    The problem with using or posting IPs is that they can and do change so posting those publicly ends up being stale information at some point that some people would use only to find that nothing works.

    That said, let me explain how the pings work.

    The pings are set from source to destination. It doesn't matter what the destination is so long as it's consistent.

    The agent is not providing you pings to anything specific or meaningful to the user, it's using those to recognize if ping times are changing.

    The agent runs a set of pings, averaging those every minute then sending them to the network, mostly used as a visual piece of data showing when events may or did happen.

    The agent algorithm monitors for changes from what it has last re-calculated as average to x percentage difference. If that difference appears to be higher than average, then this triggers other tests such as a short speed test which can in turn trigger a full speed test if enabled.

    The point of the service is not to monitor the Internet but the provider so we're just using a target that is beyond the provider as a destination.

    Now, on the other hand, if you were a business customer with us, and you needed certain custom things specific to your environment, we would work with you for what ever you need because we would be communicating regularly so if we had to make changes and those could affect you, we would have a contact person to reach out to or that would know about the changes.

    Hope this helps to explain a little better why providing IPs would not work well.

  • Gaps in Pings Graph in Dashboard

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    BTW, if you go to Historical, Pings or Outages, there you can zoom in and out to see more data spread out.

  • 1 Votes
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    Thanks! I will keep an eye on it.