I'm sure I don't have to mention it but it might help someone else that finds this post.
If/when there seems to be something happening with the Internet, please make sure the agent continues to run non stop.
A lot of people see the agent inactive or disaconnected in their dashboard and restart the agent which causes it to lose any actual outage data it might have been tracking.
The agent will always track outages but sometimes it takes some human intervention to decypher the results later. For example, you might still have Internet access but the agent is unable to reach the OutagesIO network. Things of that nature become clearer as data builds up and you start seeing problem points etc.
We'll be happy to help out once you start seeing this kind of information coming in. Having a neightbor or two that are using the same provider monitoring also is an excellent way to confirm provider issues.