Our FREE software monitors your Internet service and provider and can alert you to connection issues or downtime. For home, small business, IT companies and enterprise. Monitor Internet outages, track network connection reliability, and get proof you can use. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).
Ok, well, based on everything you've told me, the problems are no matter if you are using wireless or wired and directly connected to the providers router.
Your next task would be to check the signal levels on your providers router. Most, if not all cable routers will have a status page showing signal levels. You just need to look up the info for your own device and how you log into that. Most times, it's a default admin/admin login since there's nothing to config, just view.
If you can confirm signal levels, then contact your provider and ask them to look at the signal levels on your router/modem. If they tell you it's fine and the problems continue, you could ask others in your area to also use OutagesIO and then we could help you confirm issues are affecting others and you could post on their social pages.
OutagesIO is just a tool, it cannot solve the problems of course but it gives you the information you need to get your provider to get things fixed. Like all tools, you use all peices of information together to come to a conclusion.
Most times, you'll know if even your own local gateway goes down but a lot of that has to do with how a network is set up.
Some folks have multiple internal devices like a wireless router connected to their own router which is then connected to their providers.
There is no way for the agent to know these things so to us, it's expected to work on a 'traditional' network which is usually the providers router/modem only.
That said, for companies that do have multiple internal gateways, we have a feature we can manually enable that tells the reports side where the local network ends and where the provider starts otherwise, those folks get reports of the LAN being down when it's actually the provider or vise versa.
Hard to have a tool that does it all automatically but we keep working on it :).
Please consider mentioning us in other forums, telling friends or sharing a review on Google.
People have a very hard time finding us because Google favors the very deep pockets of providers and outage sites that may prefer you don't find tools like this :).