Information and Support

Fair enough. I can get the same functionality by configuring your email notifications to use [phone number]@[carrier's email].com. Just wanted to make sure I was seeing everything I was supposed to. Appreciate the response.

After 3 emails have been sent out the system automatically disable that option to avoid sending too much of them
That value has been set based on the past experiences we had with other customers

There is a chance we will re-evaluate how that is working for consumers (enterprise user have a different setting)

Maybe we were not understanding each other.
I reviewed this post and I think what you are asking for is to specify what you'd like to ping.

If so, this is something we've considered and may implement in the future but I'd like to explain why it's not that way right now.

The main goal of the service is to let you know if your ISP is having problems. That means source and destination but not specifically with the ISP, only through it. In other words, so long as the destination is outside of the ISP, you'll be able to tell when/if your ISP is having problems.

If we set the ping destination to a certain hop, then you'll only ever know if that hop becomes unavailable and since packets can take different paths, you may not know about other connections failing.

This is why we just go through the provider to our own network where we have target servers that let the agents know if they reached or didn't reach the target, logging in between when there are IP outages.

Now, if you were not even seeing hops coming in, that would mean that ICMP is being blocked somewhere and that would affect one aspect of the agent being able to determine outages. Pings aren't really that important but they play one part. There is a constant test being done for source/destination latency. If pings start showing a certain amount of latency, that will trigger an automatic speed test.

I hope this helps to explain.

This question just happened to come in as we were working on some email related things. Adding this took all of a few minutes and is already in production.

Thank you for the suggestion.

BTW, we now have subscriptions that automatically renew and have lowered the price since this post.

Hi,

Not sure how this got past us but there isn't anything that only shows the past hour but perhaps I'm not understanding the question.
I believe the free community service shows the past 50 events, and the last four hours of pings.

Pings are mainly just a quick way to know if something has been happening.

Let us know if you have any more questions and apologies that this somehow got left open.

Thanks for the update. Glad it's working now.

@jjuly Great, thank you for the update and for using OutagesIO!

Please let others know whenever possible because Google favors deep pocket advertisers that prefer you would not find a solution like ours.

@SBK
I checked everything.
It seems I had the wrong keys.
Now works
Thanks for your time

@markl
Hi

It seems your agent is not able to connect properly to the internet.
I can see that now it is disconnected completely and it never sent PINGS.

Is there a chance your internal firewall is preventing this agent to use ICMP?

The ratio is much higher for software because it's an instant download.

Hardware is mostly used by businesses while software agents are mostly used by consumers and especially free members.

Because most people are becoming used to ordering online that waiting a day to a few days for most might not be a problem.

The Windows software is much more of a challenge to maintain across so many versions and so many possible combinations of packages installed on different PCs.

That said we do continue to try and find the elusive problem we seem to have with the Windows agent on some combinations of PCs and their installed software. However, this seems to be a rare problem as we've only heard about it a few times.

Trashing us publicly for trying to help you doesn't make any sense. You told us you have had up to 30 agents running and said it was great that it's free.

As an admin yourself, surely you can appreciate the complexity of this problem. Even as a free member, we are still committed to helping because we want to find and solve the problem.

The problem is not widespread. If it was, we would be hearing about it a lot but we aren't. You are running 2016 servers and it's quite the task to have a single software that runs across all Windows versions.

Losing track is easy because it's a very long thread, and we've made other updates in some of the releases. The dev told me it was fixed in 1.75 but the log you sent us was 1.77 so clearly there is simply something that got out of sync.

If the agent is not working for you, we do not know why. I can tell you that the Windows dev has been working on yet another release to try and improve the fixes recently made but I don't know if that will solve why only some of your agents are not working right.

I'll reach out again to try and find out what he meant by pointing out 1.75 as being fixed.

Thanks for clarifying.

That method evolved because many members would never disable their emails when leaving the service and we found our domain getting blacklisted.

At one point, we didn't have such a limitation so the network could end up sending hundreds upon hundreds of emails to a mail service. It didn't take long before we got blacklisted which affected any other members using the same mail services.

Instead, we decided that since Inactive is something that someone should look into quickly if they are interested in such notifications, it made no sense to keep sending emails about the same thing.

This also helped solve being blacklisted and affecting other members.

Inactive notifications aren't outages, they aren't something the agent is able to detect, such as signal loss on coax and wireless based services. It's more of a notice that something is preventing the agent from communicating with the OutagesIO network.

https://support.outagesio.com/topic/12/about-internet-outages-alerts-and-agent-statuses/1

Hope this helps.

@brendan-techdoz said in Ordered subscription for the wrong agent:

130090

Hi,

Not a problem, the subscription was moved to the other agent for you.

Thanks for using OutagesIO.

And now we see it Inactive. It it stays this way for 29+ minutes, it will then change to Disconnected status.

Last communicated on 2023-02-09 13:02:30.

Hi,

The agent service should automatically start and stop when the PC comes up or goes down.

Have you looked at the service to make sure it's running? It's called Echo Networks Service.

When you installed, you were sure to be doing so as Administrator?

Hi,

When you order hardware from the main site, it doesn't show in the app site because the app site doesn't have the same paypal coding.

The hardware agent is a one time purchase and can be used with either the free Community reports or Extended.

If it's ordered as a bundle, the hardware and the reports are sold as a package deal from the main site. The hardware is manually prepared, shipped and then bundle time is then added to the agent ID.

Once you activate the agent, the Extended reports will start.

I'm not sure if this is helping to explain but if not, please add more information and we'll try to further explain.

Were you able to add another agent?